01649nam 22005294a 450 991077884360332120221206171752.0(CKB)111035898505188(CtWfDGI)bkb00000761(SSID)ssj0000277608(PQKBManifestationID)11954848(PQKBTitleCode)TC0000277608(PQKBWorkID)10240709(PQKB)10725954(MiAaPQ)EBC3398632(Au-PeEL)EBL3398632(CaPaEBR)ebr10106693(OCoLC)923340142(EXLCZ)9911103589850518819990727d1999 uy 0engurzn||||||txtccrCall center performance enhancement using simulation and modeling[electronic resource] /Jon Anton, Vivek Bapat, Bill HallWest Lafayette, Ind. Ichor Business Booksc1999ix, 134 p. illCustomer access managementTitle from title screen.Series statement from CIP data.1-55753-182-X Includes bibliographical references and index.Customer access management.Call centersCall centers.658.8/12Anton Jon1505685Bapat Vivek1967-1505686Hall Bill1944-1505687MiAaPQMiAaPQMiAaPQBOOK9910778843603321Call center performance enhancement using simulation and modeling3735420UNINA