04694nam 2200577Ia 450 991077860470332120230331004944.01-280-21462-797866102146240-309-59480-40-585-14333-1(CKB)110986584753352(EBL)3376519(MiAaPQ)EBC3376519(Au-PeEL)EBL3376519(CaPaEBR)ebr10056792(CaONFJC)MIL21462(OCoLC)923264400(EXLCZ)9911098658475335220040923d1988 my 0engurcn|||||||||Managing innovation[electronic resource] cases from the services industries /Bruce R. Guile and James Brian Quinn, editorsWashington, D. C. National Academy Pressc19881 online resource (224 p.)Series on technology and social prioritiesDescription based upon print version of record.0-309-03891-X Includes bibliographical references and index.""Managing Innovation""; ""Copyright""; ""Preface""; ""Contents""; ""Managing Innovation in Services""; ""NEW PRODUCTS AND PROCESSES""; ""STRATEGY, STRUCTURE, AND TECHNOLOGY""; ""SUMMARY AND CONCLUSIONS""; ""Services Technology and Manufacturing: Cornerstones of the U.S. Economy""; ""MAJOR THREATS AND OPPORTUNITIES FOR THE 1990's""; ""NEW TERMS OF COMPETITION IN SERVICES""; ""Concentration and Diffusion""; ""Networks and Variety in Services""; ""International Implications""; ""Segmentation and Responsiveness""; ""THE MANUFACTURING-SERVICES INTERFACE""""Services Directly Substitute for Manufactures"" ""SERVICES GENERATE MANUFACTURING MARKETS""; ""Services Technologies Improve Market Responsiveness""; ""Manufacturers Become Services Producers""; ""Services Lower Costs and Increase Product Value""; ""Services Support International Manufacturing Operations""; ""Manufacturers Benefit from External Services Innovations""; ""MANUFACTURING'S CHANGING STRATEGIC ENVIRONMENT""; ""Exchange Rates Determine Manufacturing Costs""; ""New Power Relationships with Services Groups""; ""Disintermediation Builds New Industries""""CONCLUSIONS: SERVICES INNOVATION""""ACKNOWLEDGMENTS""; ""NOTES""; ""REFERENCES""; ""Pictures and Parts: Delivering an Automated Automotive Parts Catalog""; ""EARLY HISTORY""; ""Parts Catalogs and Service Manuals""; ""The Creation of Parts Catalogs""; ""Micropublishing Processing""; ""The 1632 Project GM I""; ""Silver Crisis""; ""Search for High Tech""; ""A FRESH START""; ""Microfiche Catalog GM II""; ""A Hybrid Solution Pursued GM III""; ""The Electronic Parts Catalog (EPC) Concept GM IV""; ""GM Dealer Business Environment""; ""The Challenge""; ""Sources of Information""""Organization Structure"" ""Gray Scale""; ""Prototype Development""; ""Field Tests""; ""Product Launch""; ""April to October 1987""; ""CONCLUSIONS""; ""Custodial Package Tracking at Federal Express""; ""BACKGROUND""; ""COSMOS IIB""; ""1974-1983 Summary""; ""Initial Financing""; ""Initial Hardware Development""; ""Initial Software Development""; ""Project Management""; ""Communications""; ""Testing""; ""Financial Environment""; ""Computing Environment""; ""Competitive Environment""; ""Implementation Financing""; ""Project Evolution""; ""A New Direction""; ""Problems and a Delay""""Super Tracker Implementation"" ""A Smart Base Breakthrough""; ""Future""; ""CONCLUSION""; ""ACKNOWLEDGEMENTS""; ""Electronic Automation at the New York Stock Exchange""; ""The Trading Process""; ""A Cooperative Activity""; ""The Marketplace""; ""The Valuation Process""; ""BRIEF HISTORY OF TRADING""; ""The Unitary Specialist Market""; ""Market Data Systems""; ""Order/Report Delivery""; ""Trade Support""; ""THE CAPACITY ISSUE""; ""Variability and Unpredictability""; ""Constant Upgrades in the System""; ""A Step-by-Step Process""; ""Electronic Books""; ""Competing Approaches""""CAPACITY PLANNING AND PROGRAM TRADING""Series on technology and social priorities.Service industriesTechnological innovationsManagementIndustriesService industriesTechnological innovationsManagement.Industries.658.575Guilde Bruce R1477336Quinn James Brian1928-107498National Academy of Engineering.MiAaPQMiAaPQMiAaPQBOOK9910778604703321Managing innovation3692471UNINA