02573oam 2200457 450 991071532490332120210305081042.0(CKB)5470000002510788(OCoLC)1239746905(EXLCZ)99547000000251078820210225d2014 ua 0engurmn|||||||||txtrdacontentcrdamediacrrdacarrierNational Change of Address Program audit report /Office of the Inspector General, United States Postal ServiceArlington, VA :Office of the Inspector General, United States Postal Service,[2014]1 online resource (30 pages) color illustrations, color mapsSome of report is redacted."September 24, 2014""Report number IT-AR-14-010"Includes bibliographical references."More than 40 million Americans change their addresses annually and submit change of address (COA) orders to the U.S. Postal Service. Customers can submit orders electronically through the Internet or submit hard copy orders through the mail or at a Post Office retail counter. The Postal Service provides COA information for a fee through National Change of Address Linkage (NCOALink) to licensees who facilitate relationships with business mailers. NCOALink is an application containing about 160 million COA records. The Postal Service requires licensees and their customers to complete a Processing Acknowledgment Form (acknowledgement form) to comply with the Privacy Act of 1974 and document the companies' intended use of the data. Our objectives were to determine whether security controls over the COA manual process and NCOALink data adequately protect the confidentiality and integrity of customer data and identify potential solutions for improving the Postal Service's acknowledgement form process."--Page 1National Change of Address Program Street addressesGovernment policyUnited StatesConfidential communicationsUnited StatesPostal serviceUnited StatesComputer securityUnited StatesStreet addressesGovernment policyConfidential communicationsPostal serviceComputer securitySTFSTFOCLCOGPOBOOK9910715324903321National Change of Address Program3544344UNINA