01346nam 2200373 a 450 991070055310332120110613094733.0(CKB)5470000002410466(OCoLC)730240171(EXLCZ)99547000000241046620110613d2010 ua 0engurmn|||||||||txtrdacontentcrdamediacrrdacarrierManaging for results[electronic resource] opportunites to strengthen agencies' customer service efforts : report to congressional requesters[Washington, D.C.] :U.S. Govt. Accountability Office,[2010]1 online resource (ii, 53 pages) illustrationsTitle from PDF title screen (GAO, viewed June 8, 2011)."October 2010.""GAO-11-44."Includes bibliographical references.Managing for results Administrative agenciesCustomer servicesManagementCustomer servicesGovernment policyUnited StatesAdministrative agenciesCustomer servicesManagement.Customer servicesGovernment policyGPOGPOBOOK9910700553103321Managing for results3425960UNINA