01655nam 2200433 a 450 991069507840332120060417150844.0(CKB)5470000002365933(OCoLC)66902112(EXLCZ)99547000000236593320060417d2006 ua 0engurmn|---|||||txtrdacontentcrdamediacrrdacarrierFederal contact centers[electronic resource] mechanism for sharing metrics and oversight practices along with improved data needed : report to congressional requesters[Washington, D.C.] :U.S. Government Accountability Office,[2006]ii, 40 pages digital, PDF fileTitle from title screen (viewed on Apr. 3, 2006)."February 2006."Paper version available from: U.S. Government Accountability Office, 441 G St., NW, Rm. LM, Washington, D.C. 20548."GAO-06-270."Includes bibliographical references.Federal contact centers Call centersGovernment policyUnited StatesInformation servicesGovernment policyUnited StatesGovernment contractorsUnited StatesPerformance technologyUnited StatesCall centersGovernment policyInformation servicesGovernment policyGovernment contractorsPerformance technologyGPOGPOBOOK9910695078403321Federal contact centers3424907UNINA