00600oam 2200169z- 450 9910694000903321(CKB)4970000000027498(EXLCZ)99497000000002749820231010c1998uuuu -u- -engExecutive guide : measuring performance and demonstrating results of information technology investmentsWashington, D.CExecutive GuideDOCUMENT9910694000903321Executive guide : measuring performance and demonstrating results of information technology investments3216852UNINA