00589oam 2200169z- 450 9910694000103321(CKB)4970000000039628(EXLCZ)99497000000003962820231010c1999uuuu -u- -engManaging for results : answers to hearing questions on quality managementWashington, D.C. (441 G St., NW, Rm. LM, Washington, 20548)Managing For ResultsDOCUMENT9910694000103321Managing for results : answers to hearing questions on quality management3216845UNINA