01910nam 2200517Kn 450 991069128190332120020506144952.0(CKB)5470000002344542(OCoLC)47137645ocm47137645(OCoLC)995470000002344542(EXLCZ)99547000000234454220000703d2000 ua 0engtxtrdacontentcrdamediacrrdacarrierInterim Report on Airline Customer Service Commitment[electronic resource]Washington, DC :Office of Inspector General, U.S. Dept. of Transportation,[2000]"June 27, 2000."Title from title screen.The Office of Inspector General of the U.S. Department of Transportation presents the full text of "Interim Report on Airline Customer Service Commitment," published June 2000. The report discusses customer service improvements among the airline industry in such areas as fare, delays and cancellations, ticket refunds, baggage delivery, bumped passengers, and customer complaints.Air travelUnited StatesCustomer servicesUnited StatesAirlinesCustomer servicesGovernment publicationsElectronic publicationsAir travelCustomer servicesAirlines.Customer services.Government publications.011.53025.174387.7658.812United States.Department of Transportation.Office of Inspector General.N@FN@FOCLCQGPOBOOK9910691281903321Interim Report on Airline Customer Service Commitment3108263UNINA