01128nam 2200301z- 450 991068938290332119990716000000.0(CKB)4920000000787527(EXLCZ)99492000000078752720220104c1996uuuu -u- -engServing the American public best practices in resolving customer complaints : Federal Benchmarking Consortium study report /Al Gore, Vice President of the United StatesWashington: National Performance Review0-16-048576-2 Serving the American PublicBenchmarking (Management)United StatesTotal quality management in governmentUnited StatesConsumer complaintsUnited StatesConsumer satisfactionUnited StatesBenchmarking (Management)Total quality management in governmentConsumer complaintsConsumer satisfactionGore Al1948-447900BOOK9910689382903321Serving the American public3143388UNINA