01034nam 2200301z- 450 991068938270332119990716000000.0(CKB)4920000000787538(EXLCZ)99492000000078753820220104c1997uuuu -u- -engWorld-class courtesy a best practices report : a report of the National Performance Review /Vice President, Al GoreWashington: National Performance Review0-16-049322-6 World-Class CourtesyAdministrative agenciesCustomer servicesUnited StatesAdministrative agenciesUnited StatesManagementBureaucracyUnited StatesCourtesyAdministrative agenciesCustomer servicesAdministrative agenciesManagement.BureaucracyCourtesy.Gore Al1948-447900BOOK9910689382703321World-class courtesy3143386UNINA