05103nam 2200697 a 450 991014331650332120210209153755.01-280-84770-097866108477090-470-61252-50-470-39466-81-84704-585-5(CKB)1000000000335548(EBL)700745(OCoLC)769341531(SSID)ssj0000102889(PQKBManifestationID)11137827(PQKBTitleCode)TC0000102889(PQKBWorkID)10061415(PQKB)10277585(MiAaPQ)EBC700745(MiAaPQ)EBC261997(Au-PeEL)EBL261997(OCoLC)437168085(EXLCZ)99100000000033554820061010d2007 uy 0engur|n|---|||||txtccrAnalysis and control of linear systems[electronic resource] /edited by Philippe de LarminatLondon ;Newport Beach, CA ISTE20071 online resource (561 p.)Control systems, robotics and manufacturing seriesDescription based upon print version of record.1-905209-35-5 Includes bibliographical references and index.Analysis and Control of Linear Systems; Table of Contents; Preface; Part 1. System Analysis; Chapter 1. Transfer Functions and Spectral Models; 1.1. System representation; 1.2. Signal models; 1.2.1. Unit-step function or Heaviside step function U(t); 1.2.2. Impulse; 1.2.3. Sine-wave signal; 1.3. Characteristics of continuous systems; 1.4. Modeling of linear time-invariant systems; 1.4.1. Temporal model, convolution, impulse response and unit-step response; 1.4.2. Causality; 1.4.3. Unit-step response; 1.4.4. Stability; 1.4.5. Transfer function; 1.4.6. Causality, stability and transfer function1.4.7. Frequency response and harmonic analysis1.5. Main models; 1.5.1. Integrator; 1.5.2. First order system; 1.5.3. Second order system; 1.6. A few reminders on Fourier and Laplace transforms; 1.6.1. Fourier transform; 1.6.2. Laplace transform; 1.6.3. Properties; 1.6.4. Laplace transforms of ordinary causal signals; 1.6.5. Ordinary Fourier transforms; 1.7. Bibliography; Chapter 2. State Space Representation; 2.1. Reminders on the systems; 2.1.1. Internal representation of determinist systems: the concept of state; 2.1.2. Equations of state and equations of measurement for continuous systems2.1.3. Case of linear systems2.1.4. Case of continuous and invariant linear systems; 2.2. Resolving the equation of state; 2.2.1. Free state; 2.2.2. Forced state; 2.2.3. Particular case of linear and invariant systems; 2.2.4. Calculation method of the transition matrix eA(t-t 0 ); 2.2.5. Application to the modeling of linear discrete systems; 2.3. Scalar representation of linear and invariant systems; 2.3.1. State passage - transfer; 2.3.2. Change of basis in the state space; 2.3.3. Transfer passage - state; 2.3.4. Scalar representation of invariant and linear discrete systems2.4. Controllability of systems2.4.1. General definitions; 2.4.2. Controllability of linear and invariant systems; 2.4.3. Canonic representation of partially controllable systems; 2.4.4. Scalar representation of partially controllable systems; 2.5. Observability of systems; 2.5.1. General definitions; 2.5.2. Observability of linear and invariant systems; 2.5.3. Case of partially observable systems; 2.5.4. Case of partially controllable and partially observable systems; 2.6. Bibliography; Chapter 3. Discrete-Time Systems; 3.1. Introduction; 3.2. Discrete signals: analysis and manipulation3.2.1. Representation of a discrete signal3.2.2. Delay and lead operators; 3.2.3. z-transform; 3.3. Discrete systems (DLTI); 3.3.1. External representation; 3.3.2. Internal representation; 3.3.3. Representation in terms of operator; 3.3.4. Transfer function and frequency response; 3.3.5. Time response of basic systems; 3.4. Discretization of continuous-time systems; 3.4.1. Discretization of analog signals; 3.4.2. Transfer function of the discretized system; 3.4.3. State representation of the discretized system; 3.4.4. Frequency responses of the continuous and discrete system3.4.5. The problem of sub-samplingAutomation of linear systems is a fundamental and essential theory. This book deals with the theory of continuous-state automated systems.Control systems, robotics and manufacturing series.Linear control systemsAutomatic controlElectronic books.Linear control systems.Automatic control.629.8/32629.832Larminat Philippe de857946MiAaPQMiAaPQMiAaPQBOOK9910143316503321Analysis and control of linear systems2154807UNINA03576nam 2200541 450 991067989790332120230607220905.01-85418-592-6(CKB)1000000000336952(EBL)309038(OCoLC)171581756(SSID)ssj0000079794(PQKBManifestationID)11983391(PQKBTitleCode)TC0000079794(PQKBWorkID)10076349(PQKB)11081413(MiAaPQ)EBC309038(EXLCZ)99100000000033695220181004e20021999 uy 0engur|n|---|||||txtccrTelephone tactics /Graham Roberts-PhelpsLondon :Thorogood,2002.©19991 online resource (222 p.)Description based upon print version of record.1-85418-177-7 Introduction; Remember!; Contents; Section 1: Telephone tactics for customer satisfaction; The telecommunications revolution; Creating a positive impression; Master the basics; Effective telephone guidelines; Advanced telephone rapport; Structuring a telephone call; Telephone skills assessment; Gathering information - key skills; Turning customer problems into opportunities; Confirming - key skills; Difficult situations - key skills; Dealing with angry customers; Assertiveness on the telephone; Telephone skills - best practise summary; Customer service - application assignmentsSection 2: Gaining appointments by telephoneThe importance of proactive prospecting; Sales is a numbers game; The most important step in the sales process; Ten top tips on making appointments; Making appointments: planning and preparation; Getting past gatekeepers; How to structure a call; Cold-calling blues; 'Warm-calling': A three-step method to increase your sales; Ideal appointment times; Example call; Prospect tracking; Appointments - application assignments; Section 3: Achieving better sales results on the telephone; How to get even better sales results; Customer focusSelling and customer serviceAn introduction to selling on the telephone; Structuring a sales call; Preparation, organisation and planning; Converting incoming calls into sales; Outgoing calls - working a list; Personal organisation; Voice projection; The sales call; The voice that sells; Telephone sales questioning techniques; Features and benefits (FAB); Developing FAB statements; People buy for different reasons; Handling objections and questions; Overcoming objections; Closing the sale; Ending the call; Telephone selling - application assignments; Section 4: Credit collection by telephoneIntroductionCalculating the real cost of bad debts; Prevention is better than cure; Organising credit management; Types of question; Collection letters; Debt collection - application assignmentsA comprehensive guide to using the telephone in business that features examples of best practice, and advice on how to use it for selling, gaining appointments and the recovery of debt in a credit collection situation.Telephone etiquetteTelephone in businessTelephone etiquette.Telephone in business.651.73Roberts-Phelps Graham1006176MiAaPQMiAaPQMiAaPQBOOK9910679897903321Telephone tactics2403705UNINA