05590nam 2200733 450 991064270250332120230216153738.01-282-55127-297866125512771-4443-6017-51-4443-1813-61-4443-1814-4(CKB)2670000000009632(EBL)819449(OCoLC)778339324(SSID)ssj0000366523(PQKBManifestationID)11269436(PQKBTitleCode)TC0000366523(PQKBWorkID)10416260(PQKB)10496818(MiAaPQ)EBC487721(MiAaPQ)EBC819449(MiAaPQ)EBC6992879(Au-PeEL)EBL6992879(EXLCZ)99267000000000963220221204d2010 uy 0engur|n|---|||||txtccrTalk in action interactions, identities, and institutions[electronic resource]John Heritage and Steven ClaymanChichester, West Sussex, England :Wiley-Blackwell,[2010]©20101 online resource (685 p.)Language in societyDescription based upon print version of record.1-4051-8549-X 1-4051-8550-3 Includes bibliographical references and index.Cover; Title page; Copyright page; Acknowledgments; 1 Introduction; Part 1 Conversation Analysis and Social Institutions; 2 Conversation Analysis: Some Theoretical Background; Origins: Erving Goffman; Origins: Harold Garfinkel; Conversation Analysis; The Sequential Structure of Interaction; Conversation Analysis: Two Research Traditions; Institutional CA; Ordinary Conversation and Institutional Talk; Institutional Talk: Research Objectives; For Further Reading; 3 Talking Social Institutions into Being; Two Views of Talk and Social Context: The Bucket versus the Yellow Brick RoadMethods of Talking: A Simplest CaseA Logic of Questions and Answers; The Sequential Organization of Questions and Answers: Four Institutions; Conclusion; For Further Reading; Notes; 4 Dimensions of Institutional Talk; What is "Institutional Talk"?; Dimensions of Distinctiveness in Institutional Talk; Conclusion; For Further Reading; Notes; Part 2 Calls for Emergency Service; 5 Emergency Calls as Institutional Talk; Background: Public Safety Communication Centers; The Overall Structure of Emergency Calls; Openings: Constraints on Contributions; Requests for Help: Special Patterns of InferenceConclusionFor Further Reading; Note; 6 Gatekeeping and Entitlement to Emergency Service; Calling 911 is Not Like Ordering a Pizza; The Genuineness Issue: Is There Really a Problem?; Accomplishing Genuineness: Epistemic Access, InferentialCautiousness, and Motivational Propriety; The Relevance Issue: Is It a Matter of Public Safety?; Opening the Gates: Promising Assistance and Saying "Thank You"; Conclusion; For Further Reading; 7 Emergency Calls under Stress; Emotion Displays and Information Transfer; Responding to Emotion Displays; Labeling Callers' Emotions; Angry CallersExtended Conflict: The Case of a Failed Emergency CallCoda: The Emergency Call as an Achievement; For Further Reading; Part 3 Doctor-Patient Interaction; 8 Patients' Presentations of Medical Issues: The Doctor's Problem; Acute Care Visits; The Importance of Problem Presentation; The Brevity of Problem Presentation; Problem Presentation: The Doctor's Dilemma; The Transition from Problem Presentation to History Taking; Conclusion; For Further Reading; 9 Patients' Presentations of Medical Issues: The Patient's Problem; "Known" Problems: Routine Illnesses; "Known" Problems: Recurrent Illnesses"Unknown" ProblemsConclusion; For Further Reading; 10 History Taking in Medicine: Questions and Answers; Dimensions of Question Design; Congruent and Cross-cutting Preferences in Medical Questioning; Dimensions of Question Design in Special Situations; Conclusion; For Further Reading; Note; 11 Diagnosis and Treatment: Medical Authority and Its Limits; The Interactional Management of Diagnosis: Three Studies; Treatment Recommendations; How Authoritative are Physicians? A Case Study; Conclusion; For Further Reading; Part 4 Trials, Juries, and Dispute Resolution; 12 Trial ExaminationsThe Trial Examination as a Form of TalkTalk in Action examines the language, identity, and interaction of social institutions, introducing students to the research methodology of Conversation Analysis.Features a unique focus on real-world applications of CA by examining four institutional domains: calls to emergency numbers, doctor-patient interaction, courtroom trials, and mass communication,Provides a theoretical and methodological overview of the roots of CA, reviewing the main developments and findings of research on talk and social institutions conducted over the past 25 yearsShowcases theLanguage in society (Oxford, England)Conversation analysisDialogue analysisSocial institutionsConversation analysis.Dialogue analysis.Social institutions.302.346Heritage John143981Clayman StevenMiAaPQMiAaPQMiAaPQBOOK9910642702503321Talk in action3010496UNINA