05216nam 2200625 a 450 991059789720332120230802005442.01-280-69916-797866136761391-84966-465-X(CKB)2550000000106565(EBL)1751635(SSID)ssj0000693975(PQKBManifestationID)11455449(PQKBTitleCode)TC0000693975(PQKBWorkID)10666382(PQKB)11669695(MiAaPQ)EBC1751635(MiAaPQ)EBC6160313(EXLCZ)99255000000010656520120625d2012 uy 0engur|n|---|||||txtccrTrouble at work /Ralph Fevre ... [et al.]London Bloomsbury Academic20121 online resource (273 p.)Description based upon print version of record.1-4725-5748-4 1-4081-3703-8 Includes bibliographical references and index.Cover; Contents; List of Tables and Figures; Part One; 1 A Bad Day at the Office; Research on workplace bullying; Enter sociology; Enter criminology; Workplace bullying, violence and minorities; Final remarks; Part Two; 2 Fairness and Rationality at Work; What kind of employees experienced more unreasonable treatment?; Which jobs were more prone to unreasonable treatment?; Which workplace and organisations were more prone to unreasonable treatment?; The troubled minority; Conclusions; 3 Civility and Respect at Work; What kind of employees experienced more incivility and disrespect?Which jobs were more prone to incivility and disrespect?Which workplaces and organisations were more prone to incivility and disrespect?; The troubled minority; Conclusions; 4 Violence and Injury at Work; What kind of employees experienced workplace violence and injury?; Which jobs were more prone to violence and injury?; What kinds of workplaces and organisations were more prone to workplace violence?; The troubled minority; Conclusions; Part Three; 5 The Briar Patch; Britscope's formal approach to trouble at work; Ill-treatment; Unreasonable treatment; Incivility and disrespectViolence and injuryFactors influencing ill-treatment; Poor management; Discrimination; Workplace reform and modernisation; The characteristics of our interviewees; Responses to ill-treatment; Complaints procedures; Trade union support; Occupational health; The consequences of ill-treatment at work; Conclusions; 6 The Office; Banco's formal approach to trouble at work; Ill-treatment; Unreasonable treatment; Incivility and disrespect; Violence and injury; The characteristics of troublemakers; The characteristics of our interviewees; Factors influencing ill-treatmentThe processes and consequences of dealing with ill-treatmentThe consequences of ill-treatment at work; Conclusions; 7 Permanent White Water; Westshire's formal approach to trouble at work; Interviewee characteristics; Ill-treatment; Unreasonable treatment; Incivility and disrespect; Violence and injury; Witnessing ill-treatment; The characteristics of troublemakers; The processes and consequences of dealing with ill-treatment; The consequences of ill-treatment at work; Conclusions; 8 Keeping the Faith; How Strand employees minimise trouble at workHow workplace minorities cope with ill-treatmentHow Strand risks creating trouble at work; Insecurity; Performance and rewards; Industrial relations; Management roles and responsibilities; Strand's informal approach to trouble at work; Leadership; Communication; Personal development; Management of illnesses and disabilities; Flexibility for commitments outside work; The importance of fairness and rationality; Strand's formal approach to employee and public relations; Strand's formal approach to trouble at work; Conclusions; Part Four; 9 The Troubled Workplace; Whose trouble is it?Can employers do more to minimise the ill-treatment of their employees?Trouble in the workplace - whether it is bullying, harassment or stress - is always in the headlines. Yet, in many discussions, the research and statistics that are cited prove unreliable. This book summarizes the largest specialist research programme on ill-treatment in the workplace so far undertaken. It provides a powerful antidote to half-truths and misinformation and offers a new way of conceptualizing trouble at work, moving the discussion away from individualized explanations - and talk of ''bullies'' and ''victims'' - towards the workplace characteristics that cause trouble at work. TEmployee rightsBullying in the workplaceLabor laws and legislationEmployee rights.Bullying in the workplace.Labor laws and legislation.658.3145 23Fevre Ralph1955-1205991MiAaPQMiAaPQMiAaPQBOOK9910597897203321Trouble at work2930068UNINA