00814nam0 2200277 450 991059429000332120221014111059.0978-1-119-84190-620221014d2021---- kmyy0itay50 baengUSy 001yyDigital customer servicetransforming customer experience for an on-screen worldRick Delisi, Dan MichaeliHoboken, New JerseyWiley2021XVII; 224 p.24 cmCustomer service658.8DelisiRick1260654MichaeliDan1260655ITUNINAREICATUNIMARCBK9910594290003321AZMK167A3818DECBCDECBCDigital customer service2921726UNINA