01694nam 2200457 450 991058015450332120231110214814.09783658378851(electronic bk.)9783658378844(MiAaPQ)EBC7023506(Au-PeEL)EBL7023506(CKB)24094350700041(EXLCZ)992409435070004120221227d2022 uy 0engurcnu||||||||txtrdacontentcrdamediacrrdacarrierDigital technology in service encounters effects on frontline employees and customer responses /Sonja Christ-BrendemühlWiesbaden, Germany :Springer Gabler,[2022]©20221 online resource (284 pages)Innovation, Entrepreneurship und DigitalisierungPrint version: Christ-Brendemühl, Sonja Digital Technology in Service Encounters Wiesbaden : Springer Fachmedien Wiesbaden GmbH,c2022 9783658378844 Includes bibliographical references (pages 231-271).Innovation, Entrepreneurship und Digitalisierung Customer servicesManagementCustomer servicesTechnological innovationsCustomer servicesCustomer servicesManagement.Customer servicesTechnological innovations.Customer services.658.812Christ-Brendemühl Sonja1245879MiAaPQMiAaPQMiAaPQ9910580154503321Digital Technology in Service Encounters2889204UNINA