02182nam 2200385 450 991057177140332120230516104459.0(CKB)5860000000046956(NjHacI)995860000000046956(EXLCZ)99586000000004695620230516d2008 uy 0engur|||||||||||txtrdacontentcrdamediacrrdacarrierProceedings of the 11th Toulon-Verona International Conference on Quality in Services /Jacques Martin, Rocco MoliterniFirenze :Firenze University Press,2008.1 online resource (888 pages)Proceedings e report88-927-3805-4 The Toulon-Verona Conference was founded in 1998 by prof. Claudio Baccarani of the University of Verona, Italy, and prof. Michel Weill of the University of Toulon, France. It has been organized each year in a different place in Europe in cooperation with a host university (Toulon 1998, Verona 1999, Derby 2000, Mons 2001, Lisbon 2002, Oviedo 2003, Toulon 2004, Palermo 2005, Paisley 2006, Thessaloniki 2007, Florence, 2008). Originally focusing on higher education institutions, the research themes have over the years been extended to the health sector, local government, tourism, logistics, banking services. Around a hundred delegates from about twenty different countries participate each year and nearly one thousand research papers have been published over the last ten years, making of the conference one of the major events in the field of quality in services.Proceedings e report (Firenze University Press)Proceedings of the 11th Toulon-Verona International Conference on Quality in Services Health care rationingCongressesHealth care rationing362.1Martin Jacques416376Moliterni RoccoNjHacINjHaclBOOK9910571771403321Proceedings of the 11th Toulon-Verona International Conference on Quality in Services3363334UNINA