02251nam 2200433 450 991055525540332120230612161645.01-119-55713-51-119-55712-71-119-55714-3(CKB)4100000007758172(MiAaPQ)EBC5723105(MiAaPQ)EBC6353619(EXLCZ)99410000000775817220210220d2019 uy 0engurcnu||||||||txtrdacontentcrdamediacrrdacarrierLeadership and communication in dentistry a practical guide to your practice, your patients, and your self /Joseph P. GraskemperHoboken, NJ :Wiley Blackwell,2019.1 online resource (173 pages)1-119-55721-6 Includes bibliographical references and index."This book provides practical strategies for dentists to effectively and confidently communicate with many dental insurance issues, as well as with their patients and members of their staff. Providing real-world examples and sample letters, the book includes specific guidance on how to handle common communication scenarios to avoid being caught off-guard or unprepared. Leadership and Communication in Dentistry begins with a unique section discussing communications with insurance companies, including negotiations, PPO contract issues, appeals letters, and more. It then includes chapters on communicating with patients, addressing how to listen to their concerns and motivate them, and staff, emphasizing how to be a better leader and institute office policies. The final section explores how dentists can use leadership and communication skills to improve their practice of dentistry"--Provided by publisher.Dental officesManagementCommunication in dentistryDental officesManagement.Communication in dentistry.617.60068Graskemper Joseph P.888302MiAaPQMiAaPQMiAaPQBOOK9910555255403321Leadership and communication in dentistry2820837UNINA