01087nam0-22003011i-450-99000184493040332120040330142701.0000184493FED01000184493(Aleph)000184493FED0100018449320030910d2002----km-y0itay50------baita<<La >>domanda al consumo di beni durevoli e servizi in Italia negli anni 90analisi di un breve periodo con un sistema Almostideal a due stadiPier Luigi Rizzi, Fabrizio BalliSienaUniversità degli studi di Siena200232 p.24 cmQuaderni del Dipartimento di economia politicaUniversità degli studi di Siena352Economia politica330.1Rizzi,Pierluigi229032Balli,Fabrizio358047ITUNINARICAUNIMARCBK99000184493040332160 330.1 B 54/3528838FAGBCFAGBCDomanda al consumo di beni durevoli e servizi in Italia negli anni 90414842UNINA03808nam 2200733 a 450 991052639250332120121127154846.01-283-89506-41-60649-305-110.4128/9781606493052(CKB)2670000000310813(EBL)1048410(OCoLC)852756228(SSID)ssj0000813851(PQKBManifestationID)11411218(PQKBTitleCode)TC0000813851(PQKBWorkID)10769530(PQKB)11011054(OCoLC)819661949(CaBNVSL)swl00401689(MiAaPQ)EBC1048410(Au-PeEL)EBL1048410(CaPaEBR)ebr10629392(CaONFJC)MIL420756(EXLCZ)99267000000031081320121128d2012 fy 0engur|n|---|||||txtccrDesigning service processes to unlock value[electronic resource] /Joy M. Field1st ed.[New York, N.Y.] (222 East 46th Street, New York, NY 10017) Business Expert Press20121 online resource (218 p.)Service systems and innovations in business and society collectionPart of: 2012 digital library.1-60649-304-3 Includes bibliographical references (p. 127-134) and index.1. Introduction -- 2. The changing nature of service processes -- 3. Value co-creation in service processes -- 4. Knowledge-intensive services -- 5. Unlocking capabilities -- References -- Index.The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design configurations are being supported, to a large extent, by technology-enabled innovations; many tasks previously performed by the service provider may now be performed by either the customer or the service provider. As a result, customers are playing a more active role in the service process, not only through self-service but also by providing information to the service provider to create a more personalized service experience. Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. Readers will learn about frameworks for value co-creation and models for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services. And with the growing number of alternatives for designing service processes and determining who performs the various service tasks, service performance outcomes are increasingly dependent on the knowledge, skills, and abilities (KSAs)-- that is, capabilities--of both service providers and customers. Thus, the book concludes with approaches to unlock these capabilities--and further boost value co-creation.2012 digital library.Service systems and innovations in business and society collection.Customer servicesElectronic books.servicesprocessesinnovationservice process designservice providercustomerself-serviceservice inventoryvalue co-creationCustomer services.658.812Field Joy M870311MiAaPQMiAaPQMiAaPQBOOK9910526392503321Designing service processes to unlock value2637162UNINA