05002nam 2200589 450 991049368270332120190219190317.01-78560-708-1(CKB)3710000000552022(EBL)4339913(MiAaPQ)EBC4339913(MiAaPQ)EBC5017965(EXLCZ)99371000000055202220160210h20152015 uy 0engur|n|---|||||rdacontentrdamediardacarrierE-services adoption processes by firms in developing nations /edited by Mohammed Quaddus, Arch G. Woodside ; contributors, Chun Kit Lok [and three others]First edition.Bingley, England :Emerald,2015.©20151 online resource (475 p.)Advances in Business Marketing & Purchasing,1069-0964 ;Volume 23BDescription based upon print version of record.1-78560-709-X Includes bibliographical references.Front Cover; E-Services Adoption: Processes by Firms in Developing Nations; Copyright page; List of Contributors; Acquiring Deep Knowledge of E-Services Adoption Processes in Developing Nations; 1. Conceptualization of Digital Divide and Its Impact on E-Government System Success; 2. Influencing Consumers to Use E-services in Indonesian Airline Companies; 3. Conclusion; Factors Influencing Consumers to Use e-services in Indonesian Airline Companies; 1. Introduction; 1.1. Background of Research; 1.1.1. Existing References; 1.1.2. Adoption and Use by Individuals or Organizations1.1.3. Call for Further Exploration1.2. Research Problem; 1.2.1. The Practices of E-services Worldwide; 1.2.2. The Practices of E-services in Indonesia; 1.3. Research Questions; 1.4. Research Objectives; 1.5. Significance of the Research; 1.6. Structure of the Study; 1.7. Summary; 2. Research Foundation: Literature Review; 2.1. Introduction; 2.2. Electronic Services (E-services); 2.2.1. Definition of E-services; 2.2.2. Characteristics and Types of E-services; 2.2.3. E-services, E-Business and E-Commerce; 2.2.4. Research in E-services; 2.3. E-services Adoption2.3.1. Consumers and Information Technology Acceptance2.4. Antecedent Factors of E-services Usage; 2.4.1. Effort Expectancy; 2.4.2. Social Influence; 2.4.3. Facilitating Conditions; 2.4.4. Privacy Concerns; 2.4.5. Trustworthiness; 2.4.6. Outcome Expectancy; 2.4.7. Motivation; 2.4.8. Intention-to-Use and Usage; 2.4.9. Moderating Effects of Demographics; 2.5. Preliminary Research Model Proposed for the Study; 2.5.1. The Preliminary Research Model of E-services Usage; 2.5.2. Definition of Terms Used in the Model; 2.6. Summary; 3. Research Method; 3.1. Introduction; 3.2. Research Paradigm3.3. Research Method3.4. Research Process; 3.4.1. Development of Preliminary Research Model; Literature Review; Initial Research Model Construction; 3.4.2. Qualitative Approach; Qualitative Field Study; Sample Selection; Data Collection; Qualitative Data Analysis; Model Refinement and Final Research Model; 3.4.3. Quantitative Approach; Hypotheses and Questionnaire Development; Pilot Study and Questionnaire Refinement; Sample Selection; Data Analysis; Conducting the Main Survey; Sample Selection; Data Collection; Data Analysis Using PLS; Interpretation of Findings3.5. Quantitative Data Analysis Using SEM3.5.1. Assessment of the Measurement Model; Item Reliability of the Questionnaire; Internal Consistency; Discriminant Validity; 3.5.2. Assessment of the Structural Model; Amount of Variance Explained; Path Coefficient and Statistical Significance; 3.6. Overview of the Research Procedures; 3.7. Summary; 4. Field Study Analysis and Final Research Model; 4.1. Introduction; 4.2. The Process of Field Study; 4.2.1. The Interview Guide Development; 4.2.2. Sample; 4.2.3. Data Collection; 4.2.4. Transcription Process4.3. Data Analysis via Content Analysis ApproachVolume 23B includes two chapters covering problems and implementations of solutions in e-services adoption processes in developing nations. These are exciting and useful chapters for executives and researchers seeking knowledge and theory of how to influence e-service adoptions in developing nations!Advances in business marketing & purchasing ;Volume 23B.Information technologyDeveloping countriesComputer networksDeveloping countriesElectronic books.Information technologyComputer networksDeveloping countries.303.4833091724Quaddus M. A.Woodside Arch G.Lok Chun KitMiAaPQMiAaPQMiAaPQBOOK9910493682703321E-services adoption2099783UNINA