03136oam 2200529 450 991048462350332120220322205646.0981-334-332-X10.1007/978-981-33-4332-0(CKB)4100000011610219(MiAaPQ)EBC6407556(DE-He213)978-981-33-4332-0(PPN)252504798(EXLCZ)99410000001161021920210515d2021 uy 0engurnn#008mamaatxtrdacontentcrdamediacrrdacarrierMeasurement of facilities management performance in Ghana's public hospitals /Daniel Amos, Cheong Peng Au-Yong, Zairul Nisham Musa1st ed. 2021.Cham, Switzerland :Springer,[2021]©20211 online resource (XV, 118 p. 24 illus., 4 illus. in color.)Management in the Built Environment,2522-0047981-334-331-1 Introduction -- The concept of Facilities Management -- Performance Measurement Literature Review -- Research Methodology -- Findings and Discussions -- Conculsions.This book presents the concept of healthcare facilities management performance measurement (HCFMPM) using Ghana as a case study. It set forth in-depth theoretical and empirical underpinnings of performance measurement concepts for hospital facilities services, with the view to demonstrate critical performance dimensions to improve FM contributions and added value to healthcare delivery. The research approach adopted is mixed method encompassing qualitative interviews in case study setting and a questionnaire survey of sampled hospitals in Ghana. The book presents a number of useful tables, graphs as well as a pedagogic illustration of statistical analysis which are useful in understanding the concepts under reference. It develops a structural equation model for performance measurement of FM services. The book is of relevance to healthcare managers, facilities management practitioners and academics towards measuring and improving FM performance in hospitals. Although the data used in the analysis is based on the case study country Ghana, the result is by extension useful to several developing countries faced with the challenge to improve FM services delivery in public hospitals as well as other facilities management sectors. .Management in the Built Environment,2522-0047HospitalsGhanaAdministrationCase studiesPerformance technologyFacility managementCase studiesHospitalsAdministrationPerformance technology.Facility management362.11068Amos Daniel1215366Musa Zairul NishamAu-Yong Cheong PengMiAaPQMiAaPQUtOrBLWBOOK9910484623503321Measurement of facilities management performance in Ghana's public hospitals2808149UNINA