02298nam 2200529 a 450 991048062890332120170814173539.01-4833-2587-31-4522-4600-9(CKB)2560000000089795(EBL)997224(OCoLC)809774319(MiAaPQ)EBC997224(OCoLC)1007859554(StDuBDS)EDZ0000159499(EXLCZ)99256000000008979520130912d1992 fy| 0engur|n|---|||||Managing interpersonal conflict[electronic resource] /William A. Donohue, Robert KoltNewbury Park, Calif. SAGE19921 online resource (185 p.)Interpersonal CommTexts ;4Interpersonal commtexts ;4Description based upon print version of record.1-322-42034-3 0-8039-3312-6 Includes bibliographical references (p. 166-167) and index.Cover; Contents; Chapter 1 - Understanding the Conflict Episode; Chapter 2 - Confronting Conflict; Chapter 3 - Face Saving; Chapter 4 - Structuring the Issues; Chapter 5 - Effective Negotiation; Chapter 6 - Negotiating in the Face of Power; Chapter 7 - What Kind of Conflict Help Is Available; Chapter 8 - Conflict Management Flowchart; References; Index; About the AuthorsThis title explores the process of interpersonal conflict - from the initial decision as to whether or not to confront differences through to how to plan the actual confrontation. It deals extensively with negotiation and, where negotiation proves unsuccessful, with third-party dispute resolution.Interpersonal Communication TextsConflict managementInterpersonal conflictNegotiationElectronic books.Conflict management.Interpersonal conflict.Negotiation.303.69Donohue William A(William Anthony),1949-1047121Kolt Robert1047122StDuBDSStDuBDSBOOK9910480628903321Managing interpersonal conflict2474492UNINA