01818nam 2200361 450 991047679370332120230503175738.01-78680-015-2(CKB)4100000005468758(NjHacI)994100000005468758(EXLCZ)99410000000546875820230503d2016 uy 0engur|||||||||||txtrdacontentcrdamediacrrdacarrierWorking the Phones control and resistance in call centres /Jamie WoodcockLondon :Pluto Press,2016.1 online resource (200 pages)Acknowledgements 1. Introduction 2. Working in the Call Centre 3. Management 4. Moments of Resistance 5. Precarious Organisation 6. Conclusion Notes References Index.Call centres have become a near-ubiquitous site of employment in our late capitalist world, with over a million people working there in the United Kingdom alone. The call centre has become synonymous with low-paid, high-stress work under dictatorial supervision and precarious contracts. In this book, Jamie Woodcock draws on time spent employed in a non-unionised call centre to take the public beyond anecdotal impressions to a true picture of what work is like there. Focusing in particular on methods of control and resistance within the highly regulated environment, Woodcock shows how call centres have become sadly emblematic of the post-industrial service economy.Working the phones Call centersCall centers.331.7613811Woodcock Jamie907133NjHacINjHaclBOOK9910476793703321Working the phones2029368UNINA