02129oam 2200445Mu 450 991046768400332120190225021504.01-317-02212-21-317-02211-4(CKB)4340000000206128(MiAaPQ)EBC5065213(MiAaPQ)EBC3002199(OCoLC)1005616782(OCoLC)1005191632(OCoLC-P)1005616782(FlBoTFG)9781315554938(EXLCZ)99434000000020612820171007d2017 uy 0engur|n|---|||||rdacontentrdamediardacarrierThe Organizational Measurement ManualMilton Taylor and Francis20171 online resource (247 pages) illustrationsIncludes index.1-138-25618-8 Introduction and purpose of measurement -- Corporate measurement -- Process measurement -- Customer-centered measurement -- Identifying the process measurement -- Targets and objectives -- Tracking and recording -- Interpretation -- Action -- Involving people -- International standards -- Quality costs -- The long term.9 Action; When to take action; What action to take; Plan-do-check-act; Problem-solving; Maintaining the gain; Adjusting measurements and targets; Summary; 10 Involving People; One versus many; Motivation and enthusiasm; Motivational theory; Removing fear; Responsibility; People-friendly measurements; People-oriented actions; Summary; PARTS LOOKING BEYOND THE BASICS; 11 International Standards; Measurement standards; ISO 14001; ISO 9001; Award schemes; Other standards; Further development; Summary; 12 Quality Costs; What are quality costs?; Cost models; Why bother with quality costs?Work measurementElectronic books.Work measurement.658.54Wealleans David977605OCoLC-POCoLC-PBOOK9910467684003321The Organizational Measurement Manual2227232UNINA