01114nam 2200373 450 99104674590033211-78973-253-01-78973-251-4(CKB)4100000007742745(MiAaPQ)EBC5719158(EXLCZ)99410000000774274520190313d2019 uy 0engurcnu||||||||txtrdacontentcrdamediacrrdacarrierDelivering ITSM for business maturity a practical framework /by Beverly Weed-SchertzerFirst edition.Bingley, UK :Emerald Publishing,2019.1 online resource (75 pages)1-78973-254-9 Information technologyManagementElectronic books.Information technologyManagement.658.4038Weed-Schertzer Beverly893423MiAaPQMiAaPQMiAaPQBOOK9910467459003321Delivering ITSM for business maturity1995831UNINA