01199nam 2200397 450 99104668695033211-78769-605-71-78769-603-0(CKB)4100000007008778(MiAaPQ)EBC5550852(EXLCZ)99410000000700877820181105d2018 uy 0engurcnu||||||||txtrdacontentcrdamediacrrdacarrierThe V-Modle of service quality an exploration of African customer service delivery metrics /by Grafton WhyteUnited Kingdom :Emerald Publishing,2018.1 online resource (157 pages)1-78769-604-9 1-78769-606-5 Customer servicesAfricaCustomer relationsAfricaManagementElectronic books.Customer servicesCustomer relationsManagement.658.812Whyte Grafton925905MiAaPQMiAaPQMiAaPQBOOK9910466869503321The V-Modle of service quality2078871UNINA