02677nam 2200493 450 991046639760332120180726153846.0(CKB)4100000003616823(MiAaPQ)EBC5389608(DLC) 2018032904(EXLCZ)99410000000361682320180712d2018 uy 0engurcnu||||||||txtrdacontentcrdamediacrrdacarrierThe pragmatics of sensitive activities in institutional discourse /edited by Maj-Britt Mosegaard Hansen, University of Manchester ; Rosina Márquez Reiter, University of SurreyAmsterdam ;Philadelphia :John Benjamins Publishing Company,[2018]©20181 online resource (202 pages)Benjamins current topics ;Volume 9690-272-6367-1 90-272-6368-X Includes bibliographical references and index.Introduction / Maj-Britt Mosegaard Hansen and Rosina Márquez Reiter -- Requests and counters in Russian traffic police officer-citizen encounters: face and identity implications / Rosina Márquez Reiter, Kristina Ganchenko and Anna Charalambidou -- Negotiating with the boss: an inter- and cross-cultural perspective on problematic talk / Lars Fant and Annika Denke -- Evading and resisting answering: an analysis of Mexican Spanish news interviews / Ariel Vázquez Carranza -- Apologies made at the Leveson inquiry: triggers and responses / James Murphy -- When questioners count on the recipients' lack of knowledge: a recurring "question" "answer" format in guided tours / Anna Claudia Ticca and Véronique Traverso -- When routine calls for information become interpersonally sensitive / Sara Orthaber and Rosina Márquez Reiter -- Patterns of thanking in the closing section of UK service calls: marking conversational macro-structure vs managing interpersonal relations / Maj-Britt Mosegaard Hansen.Benjamins current topics.1874-0081 ;Volume 96.Oral communicationInterpersonal relationsInterpersonal communicationElectronic books.Oral communication.Interpersonal relations.Interpersonal communication.401/.45Mosegaard Hansen Maj-BrittMárquez-Reiter RosinaMiAaPQMiAaPQMiAaPQBOOK9910466397603321The pragmatics of sensitive activities in institutional discourse1936133UNINA