03288nam 22006734a 450 991046574330332120211005201153.00-19-988311-40-19-803698-197866105338621-280-53386-21-60256-839-11-4237-8498-7(CKB)2560000000293740(EBL)3052100(OCoLC)70224097(SSID)ssj0000132002(PQKBManifestationID)11937078(PQKBTitleCode)TC0000132002(PQKBWorkID)10027559(PQKB)10128821(StDuBDS)EDZ0000073862(MiAaPQ)EBC3052100(Au-PeEL)EBL3052100(CaPaEBR)ebr10142498(CaONFJC)MIL53386(MiAaPQ)EBC279579(Au-PeEL)EBL279579(OCoLC)191826266(EXLCZ)99256000000029374020030418d2004 uy 0engurcn|||||||||txtccrCreating value with knowledge[electronic resource] insights from the IBM institute for business value /edited by Eric Lesser, Laurence PrusakOxford ;New York Oxford University Press20041 online resource (239 p.)Description based upon print version of record.0-19-516512-8 0-19-983575-6 Includes bibliographical references and index.Contents; Foreword; Contributors; Introduction; PART I: SOCIAL CAPITAL; 1 How to Invest in Social Capital; 2 Fast Friends-Virtuality and Social Capital; 3 Trust and Knowledge Sharing: A Critical Combination; PART II: SOCIAL NETWORK ANALYSIS; 4 Six Myths about Informal Networks-and How to Overcome Them; 5 Knowing What We Know: Supporting Knowledge Creation and Sharing in Social Networks; 6 Making Invisible Work Visible: Using Social Network Analysis to Support Strategic Collaboration; PART III: COMMUNITIES OF PRACTICE; 7 Communities of Practice and Organizational Performance8 Keeping Communities of Practice Afloat: Understanding and Fostering Roles in Communities 9 Learning from the Connected Customer: Enhancing Customer Web Sites with Community; PART IV: KNOWLEDGE AND STRATEGIC ALLIANCES; 10 Knowledge Resource Exchange in Strategic Alliances; 11 Leveraging Knowledge Management across Strategic Alliances; PART V: STORYTELLING; 12 Using Mentoring and Storytelling to Transfer Knowledge in the Workplace; 13 Narrative Patterns: The Perils and Possibilities of Using Story in Organizations; Index;This text examines a variety of important knowledge-related topics, such as the use of informal networks, communities of practice, the impact of knowledge on successful alliances, and social capital and trust.Knowledge managementElectronic books.Knowledge management.658.4/038Lesser Eric L320993Prusak Laurence144869MiAaPQMiAaPQMiAaPQBOOK9910465743303321Creating value with knowledge2462403UNINA