02143nam 2200493 450 991046532990332120200520144314.01-60491-619-2(CKB)3710000000745904(MiAaPQ)EBC4575396(CaSebORM)9781604916195(Au-PeEL)EBL4575396(CaPaEBR)ebr11233512(OCoLC)953659205(EXLCZ)99371000000074590420160802h20162016 uy 0engurcnu||||||||rdacontentrdamediardacarrierResolving conflict ten steps for turning negatives to positives /Harold Scharlatt ; contributors Kaushik Gopal [and five others]1st edition[Greensboro, North Carolina] :Center for Creative Leadership,2016.©20161 online resource (78 pages)Place of publication from publisher's website.1-60491-731-8 1-60491-618-4 Includes bibliographical references.Conflict is inevitable, in everyday life and especially in today's increasingly nonhierarchical organizations-in the workplace. So what has always been a key leadership skill, conflict resolution, has become even more critical. But too often, leaders receive little formal training in conflict resolution, and they struggle just to manage the simplest interpersonal conflicts. By using the lessons of this book, readers will be able to apply a thorough, proven method-summarized in ten steps-for resolving conflicts. Following these steps, leaders can analyze a conflict and move toward its resolution with more assurance of a positive outcome for everyone involved.Conflict managementElectronic books.Conflict management.303.69Scharlatt Harold861475Gopal KaushikMiAaPQMiAaPQMiAaPQBOOK9910465329903321Resolving conflict1972803UNINA