03519nam 2200589 a 450 991046327270332120200520144314.03-8428-2953-1(CKB)2670000000406252(EBL)1324108(OCoLC)854977331(SSID)ssj0001159427(PQKBManifestationID)11793485(PQKBTitleCode)TC0001159427(PQKBWorkID)11115678(PQKB)11566707(MiAaPQ)EBC1324108(Au-PeEL)EBL1324108(CaPaEBR)ebr10734973(EXLCZ)99267000000040625220130810d2012 uy 0gerur|n|---|||||txtccrGoverning IT outsourcing relationships[electronic resource] the roles of contract, control and relational norms /Daniel KuhlmannHamburg Diplomica Verlag20121 online resource (133 p.)Cover title.3-8428-7953-9 Includes bibliographical references.Governing IT Outsourcing Relationships: The roles of contract, control, and relational norms; Table of Contents; List of Figures; List of Tables; List of Abbreviations; List of Keywords; Abstract; 1 Introduction; 1.1 Motivation and Objectives; 1.2 Structure of the study; 2 Theoretical Foundations; 2.1 IS Outsourcing; 2.2 IS Outsourcing Relationships; 2.2.1 IS Outsourcing Relationships as Inter-Organizational Exchanges; 2.2.2 Underlying Challenges of IS Outsourcing Relationships; 2.2.3 IS Outsourcing Relationship Governance Modes; 2.3 Control; 2.4 IS Outsourcing Success3 Research Model and Propositions3.1 Research Approach; 3.2 Research Model; 3.2.1 Research Questions, Objectives, and Approaches; 3.2.2 Towards an IS Outsourcing Relationship Framework; 3.2.3 Description of the Research Model; 3.2.4 Summary of Propositions; 4 Case Study; 4.1 Methodology; 4.2 Setting; 4.3 Results; 4.4 Analysis; 5 Discussion; 5.1 Interpretation of Findings and Implications for Theory and Practice; 5.2 Limitations; 5.3 Further Research; 6 Conclusion; Appendix A - Case Study Protocol; References; AutorenprofilHauptbeschreibung The dynamics of the relationship between service recipient and service provider in IS outsourcing relationships recently gained increased attention as relationships are believed to have a considerable influence on IS outsourcing success. This study adds to this growing field of interest by developing an IS outsourcing relationship framework in the form of a process model. Three rather disjointed areas of research, namely contractual governance, relational norms, and control, have been set in a common context by interrelating them as the three main governance modes that jointlInformation technologyContracting outInformation resources managementElectronic data processing departmentsContracting outElectronic books.Information technologyContracting out.Information resources management.Electronic data processing departmentsContracting out.004.068004.068/4Kuhlmann Daniel970030MiAaPQMiAaPQMiAaPQBOOK9910463272703321Governing IT outsourcing relationships2204975UNINA