04624oam 2200757I 450 991046314130332120200520144314.00-203-10085-91-136-23259-110.4324/9780203100851 (CKB)2670000000353804(EBL)1181049(SSID)ssj0000876982(PQKBManifestationID)12466139(PQKBTitleCode)TC0000876982(PQKBWorkID)10906968(PQKB)11468642(MiAaPQ)EBC1181049(PPN)175866937(Au-PeEL)EBL1181049(CaPaEBR)ebr10691723(CaONFJC)MIL485236(OCoLC)845254014(OCoLC)841761011(EXLCZ)99267000000035380420180706d2013 uy 0engur|n|---|||||txtccrEmotional labor in the 21st century diverse perspectives on the psychology of emotion regulation at work /edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. RuppNew York :Routledge Academic,2013.1 online resource (345 p.)Organization and Management SeriesDescription based upon print version of record.1-138-11591-6 1-84872-949-9 Includes bibliographical references and indexes.Cover; Title; Copyright; Contents; List of Illustrations; Series Foreword; Dedication; Foreword; About the Editors; Contributors; Acknowledgements; PART I Overview; 1 Bringing Emotional Labor into Focus: A Review and Integration of Three Research Lenses; PART II Person Perspectives:Within, Between, Dyadic and Group; 2 Episodic Intrapersonal Emotion Regulation: Or, Dealing with Life as it Happens; 3 Motivation, Fit, Confidence, and Skills: How Do Individual Differences Influence Emotional Labor?; 4 The Social Effects of Emotion Regulation in Organizations; 5 Emotional Labor at the Unit-levelPART III Occupational Perspectives: Customer Service, Call Centers, Caring Professionals6 The Customer Experience of Emotional Labor; 7 Call Centers: Emotional Labor Over the Phone; 8 Attending to Mind and Body: Engaging the Complexity of Emotion Practice Among Caring Professionals; PART IV Contextual Perspectives: Organization, Gender, Culture; 9 Emotional Labor: Organization-level Influences, Strategies, and Outcomes; 10 Social and Cultural Influencers: Gender Effects on Emotional Labor at Work and at Home; 11 A Cultural Perspective on Emotion LaborPART V Multi-Disciplinary Perspectives: Reflections and Projections12 Reflections and Projections from Pioneers in Emotions Research; Emotional Labor: Looking Back Nearly 20 Years; Emotional Labor Across Five Levels of Analysis: Past, Present, Future; Conceptualizing Emotional Labor: An Emotion Regulation Perspective; Reflecting on Emotional Labor as a Social Meme; Back to the Future; Author Index; Subject Index"This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person's ability to meet these requirements"--Provided by publisher.Organization and management series (Routledge (Firm))Nonverbal communication in the workplaceEmployeesAttitudesCustomer relationsInterpersonal relationsPsychology, IndustrialElectronic books.Nonverbal communication in the workplace.EmployeesAttitudes.Customer relations.Interpersonal relations.Psychology, Industrial.331.25/6Diefendorff James895566Grandey Alicia895567Rupp Deborah E.1975-895568MiAaPQMiAaPQMiAaPQBOOK9910463141303321Emotional labor in the 21st century2000686UNINA02094nam0 22003973i 450 RMG017817220251003044339.08814140863978881414086020210901d2008 ||||0itac50 baitaitz01i xxxe z01nz01ncRDAcarrierˆIl ‰lavoro prestato irregolarmenteMichele FaioliMilanoGiuffrèc2008IX, 301 p.24 cm.Università degli studi di Roma La Sapienza, Dipartimento di diritto ed economia delle attività produttive. Sezione giuridica36001URB08722642001 Università degli studi di Roma La Sapienza, Dipartimento di diritto ed economia delle attività produttive. Sezione giuridica3671201Università degli studi di Roma La Sapienza : Dipartimento di diritto ed economia delle attività produttiveCFIV243428Lavoro neroFIRCFIC026961I344.4501Diritto del lavoro, diritto in materia di servizio sociale, di educazione, di cultura. Italia - Lavoro14344.450154Diritto del lavoro. Lavoratori in condizioni economiche speciali. Italia21Lavoro sommersoLavoro irregolareLavoro in neroLavoro neroLavoro sommersoLavoro neroLavoro irregolareLavoro neroLavoro in neroFaioli, MicheleTSAV480449070607331ITIT-00000020210901IT-BN0095 NAP 01POZZO LIB.Vi sono collocati fondi di economia, periodici di ingegneria e scienze, periodici di economia e statistica e altri fondi comprendenti documenti di economia pervenuti in dono. RMG0178172Biblioteca Centralizzata di Ateneo1 v. 01POZZO LIB.ECON MON 1640 0101 0000208845E VMA 1 v. (Precedente collocazione: DASES B 1771)B 2009122220091222 01Lavoro prestato irregolarmente1127155UNISANNIO