02369nam 2200589 a 450 991046273730332120200820071750.01-280-49214-797866135873740-520-95185-9(CKB)2670000000168212(EBL)870020(OCoLC)784885210(SSID)ssj0000657200(PQKBManifestationID)11465218(PQKBTitleCode)TC0000657200(PQKBWorkID)10657083(PQKB)10841466(MiAaPQ)EBC870020(EXLCZ)99267000000016821220120509d2012 uy 0engur|n|---|||||txtccrThe managed heart[electronic resource] commercialization of human feeling /Arlie Russell HochschildUpdated, with a new preface.Berkeley University of California Press20121 online resource (353 p.)Description based upon print version of record.0-520-27294-3 Includes bibliographical references and index.pt. 1. Private life -- pt. 2. Public life.In private life, we try to induce or suppress love, envy, and anger through deep acting or ""emotion work,"" just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we ""ought"" to feel, we take guidance from ""feeling rules"" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a ""gift exchange"" of acts of emotion management. We bow to each other not simply from the waist, but from the heart.But what occurs when emotion work, feeling ruleEmotionsEconomic aspectsWorkPsychological aspectsEmployee motivationElectronic books.EmotionsEconomic aspects.WorkPsychological aspects.Employee motivation.152.4302Hochschild Arlie Russell1940-510117MiAaPQMiAaPQMiAaPQBOOK9910462737303321The managed heart2007116UNINA