02536oam 2200709I 450 991046230610332120200520144314.00-415-89228-71-280-68710-X97866136640440-203-22213-X1-136-59415-910.4324/9780203222133 (CKB)2670000000203541(OCoLC)795008828(CaPaEBR)ebrary10570375(SSID)ssj0000681218(PQKBManifestationID)12279945(PQKBTitleCode)TC0000681218(PQKBWorkID)10663384(PQKB)10659327(SSID)ssj0000688285(PQKBManifestationID)11423592(PQKBTitleCode)TC0000688285(PQKBWorkID)10762153(PQKB)10866486(MiAaPQ)EBC979058(Au-PeEL)EBL979058(CaPaEBR)ebr10570375(CaONFJC)MIL366404(OCoLC)804665078(EXLCZ)99267000000020354120180706d2012 uy 0engurcn|||||||||txtccrThe crisis manager facing disasters, conflicts, and failures /Otto Lerbinger2nd ed.New York :Routledge,2012.1 online resource (396 p.)Routledge communication seriesRev. ed. of: The crisis manager : facing risk and responsibility. 1997.0-415-89231-7 Includes bibliographical references and index.1. Understanding crises -- 2. Risk management : preparing for the worst -- 3. Crisis communication -- 4. Image restoration strategies in crisis communication -- 5. Natural crises -- 6. Biological crises -- 7. Technological crises -- 8. Confrontation crises -- 9. Crises of malevolence -- 10. Crises of mismanagement -- 11. Crises of skewed management values -- 12. Crises of deception -- 13. Crises of management misconduct -- 14. Learning from crises.Routledge communication series.Conflict managementCrisis managementElectronic books.Conflict management.Crisis management.658.4/056Lerbinger Otto.114226MiAaPQMiAaPQMiAaPQBOOK9910462306103321The crisis manager2273156UNINA