03774nam 2200745 a 450 991046205070332120120901102200.01-78268-085-31-283-89315-01-60649-455-410.4128/9781606494554(CKB)2670000000231782(EBL)980757(OCoLC)804665274(SSID)ssj0000738293(PQKBManifestationID)11378507(PQKBTitleCode)TC0000738293(PQKBWorkID)10791877(PQKB)10622292(OCoLC)808991409(CaBNVSL)swl00401169(MiAaPQ)EBC980757(Au-PeEL)EBL980757(CaPaEBR)ebr10594647(CaONFJC)MIL420565(EXLCZ)99267000000023178220120901d2012 fy 0engur|n|---|||||txtccrMapping workflows and managing knowledge[electronic resource] capturing formal and tacit knowledge to improve performance /John L. Kmetz1st ed.[New York, N.Y.] (222 East 46th Street, New York, NY 10017) Business Expert Press20121 online resource (242 p.)Operations and supply chain management collection,2156-8200Part of: 2012 digital library.1-60649-454-6 Includes bibliographical references (p. 209-214) and index.List of figures -- List of tables -- How to use this book -- Introduction -- Objectives of this book -- 1. Knowing what we know -- 2. Systems, processes, organizations, and workflows -- 3. Workflow mapping fundamentals -- 4. WFMA data collection and analysis -- 5. WFMA and knowledge management -- 6. WFMA and dynamic modeling -- Appendix 1. A brief summary of the NAVAIR study -- Appendix 2. A partial list of process mapping software -- Notes -- References -- About the author -- Index.This is a book that does what the title says, and is different from most business process mapping information in three key ways. First, it lets users capture all the knowledge that goes into a workflow in any kind of organization, including the most difficult kind of all, the tacit knowledge people bring to the job and carry in their heads. Second, it is simple, powerful, flexible, and easy to learn. Third, it does not require installing, learning, and applying a complicated program (sometimes requiring reorganization to support the software rather than the software supporting the organization). It was developed by the author in a fifteen-year long program of studying, analyzing, and improving avionics maintenance processes for the U.S. Navy and the Royal Canadian Air Force, and then applied to organizations of all kinds ever since, for more than two decades. It has been taught and applied by the author and others in many short courses. It works.2012 digital library.Operations and supply chain management collection.2156-8200WorkflowReengineering (Management)Knowledge managementElectronic books.Business processbusiness process mappingworkflow mappingknowledge managementtacit knowledgeWorkflow.Reengineering (Management)Knowledge management.658.51Kmetz John L894003MiAaPQMiAaPQMiAaPQBOOK9910462050703321Mapping workflows and managing knowledge1997070UNINA