03835nam 2200625 a 450 991046149930332120200520144314.01-283-17416-297866131741610-8389-9124-6(CKB)2670000000105874(EBL)737837(OCoLC)742333518(SSID)ssj0000671510(PQKBManifestationID)11428697(PQKBTitleCode)TC0000671510(PQKBWorkID)10630920(PQKB)11125216(MiAaPQ)EBC737837(Au-PeEL)EBL737837(CaPaEBR)ebr10486807(CaONFJC)MIL317416(EXLCZ)99267000000010587420110818d2010 uy 0engur|n|---|||||txtccrHope, hype, and VoIP[electronic resource] riding the library technology cycle /Char BoothChicago ALA TechSource20101 online resource (49 p.)Library technology reports : expert guides to library systems and services,0024-2586 ;v. 46, no. 5"July 2010"--Cover.0-8389-5811-7 Includes bibliographical references.Table of Contents; Chapter 1 - VoIP Demystified; Why VoIP?; The Library Hype Cycle; Learning to Fail; A Lesson in Layers; You Asked for It; Unequal Access: Phone and Broadband; Laying the Groundwork; VoIP Defined; Three Types of VoIP; Rates of Adoption; Quality, Stability, and Security; Notes; Chapter 2 - IP Phones, Software VoIP, and Integrated and Mobile VoIP; Type 1: IP Phones; User Experience; Infrastructure and Benefits; Quality, Security, and Stability; Carriers; Type 2: Software VoIP; Audio/Visual Externals; Classes of Software VoIP; Quality, Security, and StabilityType 3: Mobile and Integrated VoIPMobility and Adaptation; Adoption (and Resistance); Benefits and Issues of Mobile VoIP; Integrated VoIP; Notes; Chapter 3 - VoIP in Professional Communication, Collaboration, and Development; Workplace Telephony; Flexible Work and Distance Collaboration; Recruiting and Interviewing; Virtual Participation; Online Learning and Development; Notes; Chapter 4 - VoIP in Reference, User Services, and Instruction; VoIP Reference; Video Kiosks; International Services; Virtual Participation and Community Building; Distance Learning and InstructionContent Creation and ArchivingConclusion; Notes; Chapter 5 - Video Kiosk as Hype Cycle; Technology Trigger; Peak of Inflated Expectations; Trough of Disillusionment; Slope of Enlightenment; Plateau of Productivity; Notes; Chapter 6 - Lessons for Library Innovation; Analyzing the Kiosk Experience; Knowledge Sharing; Organizational Culture; Rationalizing Expectations; Video Reference; Consolidating the Streams with Universal Communicators; Fidelity, Social Presence, and User Preference; The Uncanny Valley; Learning from History; NotesChapter 7 - Knowledge Sharing and the Next-Generation NetworkFrom Hype Cycle to Innovation Trajectory; From Disruption to Diversification; In Closing: Knowledge Sharing Leads to Hype Cycle Productivity; NotesChar Booth examines the long-term adoption of one established tool, Voice over Internet Protocol (VoIP) in order to gain insight into the library innovation process.Library technology reports ;v. 46, no. 5.Internet telephonyElectronic books.Internet telephony.029.720Booth Char991222MiAaPQMiAaPQMiAaPQBOOK9910461499303321Hope, hype, and VoIP2268251UNINA