04213nam 2200613 450 991046086800332120200520144314.01-62722-213-8(CKB)3710000000436437(EBL)2071678(SSID)ssj0001517890(PQKBManifestationID)12496729(PQKBTitleCode)TC0001517890(PQKBWorkID)11506294(PQKB)11056371(MiAaPQ)EBC2071678(Au-PeEL)EBL2071678(CaPaEBR)ebr11305609(OCoLC)912231233(EXLCZ)99371000000043643720161206h20142014 uy 0engur|n|---|||||txtccrSucceeding as outside counsel a lawyer's guide to providing first class legal services from the client's perspective /Rod BoddieChicago, Illinois :American Bar Association,2014.©20141 online resource (301 p.)Description based upon print version of record.1-62722-212-X About the Author; Part I; Understanding the Client's Needs; Chapter 1; Legal Services; Results-Oriented Services; Profit-Oriented Services; Client-Centric Services; Chapter 2; The Client; Role of In-House Counsel; The Clients' Concerns; What Clients Want from Outside Counsel; Why Clients Have Terminated Outside Counsel; Chapter 3; Outside Counsel's Job-Adding Value; Goal 1: Make the Client Look Good; Goal 2: Make the Client's Life Easier; Goal 3: Communicate Important Information; Part II; The Emergence of the Legal Concierge; Chapter 4; Addressing the Needs and Expectations of the ClientChapter 5Engaging Through the Engagement Letter; Get to Know the Client's Business; Content of the Engagement Letter; Incorporate Information Gathered from Your Diligence; Service Bill of Rights; Issues Addressed by Chapter 5; Chapter 6; Client Management (Individual Lawyer); Manage Client Expectations; Manage the Client; Remain Accessible and Be Responsive; Issues Addressed by Chapter 6; Chapter 7; Provide Actionable Work Product; Issues Addressed by Chapter 7; Chapter 8; Achieve Technological Competence; 1. Productivity Software; 2. Legal Management Systems; 3. Knowledge Management SystemsIssues Addressed by Chapter 8Chapter 9; Inform and Educate Your Clients; Ways to Share Information with Clients; Issues Addressed by Chapter 9; Chapter 10; Evaluations; Reasons for the Evaluation; Benefits of the Evaluations; Issues Addressed by Chapter 10; Chapter 11; Client-Centric Billing; Alternative Fee Arrangements; Hourly Billing-Erecting Guardrails; Issues Addressed by Chapter 11; Part III; Client Development; Introduction; Chapter 12; Business Development Staples; Exhibiting Your Expertise; Making Client Connections; Chapter 13; Your Business Development PlanBusiness Development PlanOwn Your Marketing and Business Development; ActivitiesThe delivery of quality legal services requires that lawyers function as customer service representatives as well as legal technicians. Succeeding as Outside Counsel was written by an in-house lawyer with over 15 years of experience managing and utilizing the services of outside counsel. As a result, this book provides outside counsel with practical guidance on how to improve the level of service they provide and how to deepen their relationships with their clients-all from a client's perspective. This essential guide will discuss how outside counsel have excelled, where they have fallen shortAttorney and clientUnited StatesLawyersUnited StatesLaw officesUnited StatesElectronic books.Attorney and clientLawyersLaw offices340.02373Boddie Rod877227American Bar Association.Law Practice Division,MiAaPQMiAaPQMiAaPQBOOK9910460868003321Succeeding as outside counsel1958772UNINA