02981nam 2200577 450 991046039680332120200909225244.01-78560-161-X(CKB)3710000000420357(EBL)2058249(SSID)ssj0001559747(PQKBManifestationID)16191256(PQKBTitleCode)TC0001559747(PQKBWorkID)14824449(PQKB)11223097(MiAaPQ)EBC2058249(Au-PeEL)EBL2058249(CaPaEBR)ebr11059911(OCoLC)910448351(EXLCZ)99371000000042035720150615h20152015 uy 0engur|n|---|||||txtccrPerformance measurement and management of professional and knowledge work[Bradford, West Yorkshire, England] :Emerald,[2015]©20151 online resource (151 p.)International Journal of Productivity and Performance Management,1741-0401 ;Volume 64 Number 4"The official journal of the World Confederation of Productivity Science"--Cover.1-78560-160-1 Cover; Editorial advisory board; Editorial; Information technology (IT) productivity paradox in the 21st century; SmartWoW - constructing a tool for knowledge work performance analysis; Analysis of teachers' task and extra-role performance under different autonomy regimes; A new approach to talentmanagement in law firms; A "coalesced framework"of talent management and employee performance; Involvement and productivity of research and development workers; The use of the balanced scorecard to measure knowledge workThis e-book contains seven chapters that capture the state-of-the-art in performance measurement and management of professional and knowledge work. (1) The famous comment from Solow (1987) ""you can see the computer age everywhere but in the productivity statistics"" sums up the so-called ""productivity paradox"" where the link between IT investment and increased productivity is ambiguous. The first chapter looks to clarify issues of performance measurement and provides an up-to-date economic analysis of the figures. (2) The phrase ""work smarter, not harder"" is often used as a management maxInternational Journal of Productivity and Performance Management : Volume 64, Issue 4PerformanceMeasurementPerformance standardsPersonnel managementElectronic books.PerformanceMeasurement.Performance standards.Personnel management.658.3125MiAaPQMiAaPQMiAaPQBOOK9910460396803321Performance measurement and management of professional and knowledge work2057158UNINA