03571oam 2200697I 450 991045952200332120200520144314.01-351-92135-51-315-25020-91-282-57243-197866125724320-7546-9997-810.4324/9781315250205 (CKB)2670000000014608(EBL)513955(OCoLC)609862268(SSID)ssj0000362645(PQKBManifestationID)11262513(PQKBTitleCode)TC0000362645(PQKBWorkID)10364148(PQKB)10289246(MiAaPQ)EBC513955(Au-PeEL)EBL513955(CaPaEBR)ebr10385847(CaONFJC)MIL257243(OCoLC)973030713(EXLCZ)99267000000001460820180706e20162010 uy 0engur|n|---|||||txtccrLooking beyond the runway airlines innovating with best practices while facing realities /Nawal K. TanejaLondon :Routledge,2016.1 online resource (354 p.)First published 2010 by Ashgate Publishing.1-4094-0099-9 Cover; Contents; List of Figures; List of Tables; Preface; Foreword by William Ayer; Foreword by Jim Compton; Foreword by Enrique Cueto; Foreword by Hugh Dunleavy; Foreword by Peter Harbison; Foreword by Henry H. Harteveldt; Foreword by Pedro Heilbron; Foreword by James Hogan; Foreword by David V. Jones; Foreword by Bob Jordan; Foreword by Alan Joyce; Foreword by Wolfgang Kurth; Foreword by Andrew Lobbenberg; Foreword by Samer Majali; Foreword by Hussein Massoud; Foreword by Robert McGeorge; Foreword by Gary R. Scott; Foreword by Robert Solomon; Foreword by Andrew B. SteinbergForeword by Junku YuhAcknowledgements; 1 Outlining the Chaos, Evolving Strategies, and the New Normal; 2 Learning from Other Struggles: The Auto Industry; 3 Learning from Other Successes: The Customer Experience Industry; 4 Innovating around Airline Realities; 5 Firing on All Cylinders to Stay Ahead; 6 Viewing the Changing World Map; 7 Flying with Tailwinds against Headwinds; Index; About the AuthorThe global airline industry, facing significant changes and discontinuity is prompted and forced to deal with a ""new normal."" Who would have imagined a few years ago that:- a significant percentage of consumers in the US now prefer to fly low-cost airlines instead of full-service airlines because they perceive the product to be better,- airlines would generate up to a third of their total income from non-ticket revenue,- many low-cost airlines would add complexity to their original simple business models through the development of code-share agreements, the use of global distribution systemsAirlinesAirlinesCustomer servicesAutomobile industry and tradeAeronautics, CommercialConsumer satisfactionElectronic books.Airlines.AirlinesCustomer services.Automobile industry and trade.Aeronautics, Commercial.Consumer satisfaction.387.7068/4Taneja Nawal K.109481MiAaPQMiAaPQMiAaPQBOOK9910459522003321Looking beyond the runway2234602UNINA