03148oam 2200661I 450 991045924300332120200520144314.00-429-24868-71-4398-8721-71-283-00475-597866130047581-4398-6309-110.1201/b10359 (CKB)2560000000058994(EBL)665590(OCoLC)714596733(SSID)ssj0000473936(PQKBManifestationID)11351278(PQKBTitleCode)TC0000473936(PQKBWorkID)10448599(PQKB)10978012(MiAaPQ)EBC665590(Au-PeEL)EBL665590(CaPaEBR)ebr10447929(CaONFJC)MIL300475(EXLCZ)99256000000005899420180331d2011 uy 0engur|n|---|||||txtccrTransforming health care Virginia Mason Medical Center's pursuit of the perfect patient experience /Charles Kenney ; foreword by Donald M. BerwickBoca Raton :CRC Press,2011.1 online resource (240 p.)Description based upon print version of record.1-4398-8719-5 1-56327-375-6 Includes bibliographical references and index.Front cover; Contents; Foreword; Note About This Book; Preface: A Surprising Visit; Chapter One. A New Idea; Chapter Two. Journey to Japan; Chapter Three. The Blue Yarn; Chapter Four. Safety Crusade; Chapter Five. Ambulatory Care Breakthrough; Chapter Six. Transforming Procedural Care; Chapter Seven. Transforming Inpatient Care; Chapter Eight. Better, Faster, More Affordable; Chapter Nine. Management Method; Chapter Ten. The Journey Continues; Source Notes; Glossary; Appendix; Acknowledgments; About the Author; Back coverA chronicle of one of the most unusual series of events in the history of medicine, this book tells the story a group of men and women clinicians, administrators, frontline workers, trustees, and leaders blessed with vision, courage, and a relentless determination to improve. It is the story of a medical center transformed. Ultimately, it is the story of a new and possibly better way to take on the challenge we face in the United States today to provide superb medical care to our people while at the same time controlling costs--Provided by publisher.Health services administrationUnited StatesHealth facilitiesAdministrationStandardsUnited StatesMedical careUnited StatesElectronic books.Health services administrationHealth facilitiesAdministrationStandardsMedical care362.12068Kenney Charles.120891Berwick Donald M(Donald Mark),1946-858747MiAaPQMiAaPQMiAaPQBOOK9910459243003321Transforming health care1916827UNINA