02956nam 2200661 450 991045849360332120200520144314.01-78017-251-6(CKB)2550000001328676(EBL)1713955(SSID)ssj0001347140(PQKBManifestationID)11775528(PQKBTitleCode)TC0001347140(PQKBWorkID)11348739(PQKB)11421218(MiAaPQ)EBC1713955(CaSebORM)9781780172507(Au-PeEL)EBL1713955(CaPaEBR)ebr10896866(CaONFJC)MIL625994(OCoLC)880400892(EXLCZ)99255000000132867620140731h20142014 uy 0engur|n|---|||||txtccrBusiness relationship manager careers in IT service management /Ernest Brewster1st editionSwindon, England :BCS,2014.©20141 online resource (191 p.)BCS Guides To IT RolesDescription based upon print version of record.1-78017-250-8 1-78017-252-4 Includes bibliographical references and index.Cover; Advert Page; Copyright Page; CONTENTS; LIST OF FIGURES AND TABLES; AUTHOR; 1 INTRODUCTION; 2 INTRODUCTION TO BUSINESS RELATIONSHIP MANAGEMENT; 3 THE BUSINESS RELATIONSHIP MANAGER; GOALS AND OBJECTIVES; BRM RESPONSIBILITIES; SKILLS, COMPETENCIES AND KNOWLEDGE; INTERFACES AND DEPENDENCIES; 4 TOOLS, METHODS AND TECHNIQUES; STANDARDS; GOOD PRACTICE FRAMEWORKS, PROCEDURES AND PROCESSES; TOOLS AND INFORMATION; METRICS AND PERFORMANCE; 5 CAREER PROGRESSION AND RELATED ROLES; ORIGINS; CONTINUING PROFESSIONAL DEVELOPMENT (CPD); CAREER PROGRESSION - WHERE NEXT?6 A WEEK IN THE LIFE OF A BRM - A CASE STUDYCONTEXT; A WEEK IN THE LIFE; REFERENCES; INDEX; Advert Page; Back CoverBusiness relationship management (BRM) is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible introduction to the role of a BRM manager gives practical guidance to those new to the role or interested in getting a better understanding of what it entails.BCS Guides to IT RolesInformation technologyManagementManagement information systemsRelationship marketingManagementElectronic books.Information technologyManagement.Management information systems.Relationship marketingManagement.658.4038Brewster Ernest897141MiAaPQMiAaPQMiAaPQBOOK9910458493603321Business relationship manager2004460UNINA