03199oam 22005654a 450 991045812980332120211028114841.01-281-74177-997866117417781-84742-235-7(CKB)1000000000399646(EBL)419361(OCoLC)476250132(SSID)ssj0000210039(PQKBManifestationID)11197002(PQKBTitleCode)TC0000210039(PQKBWorkID)10266592(PQKB)11456707(MiAaPQ)EBC419361(OCoLC)1148082419(MdBmJHUP)musev2_80357(EXLCZ)99100000000039964620070815j20090102 uy 0engur|n|---|||||txtccrThe new bureaucracyQuality assurance and its criticsBristol :Policy PressJan. 2009.©Jan. 2009.1 online resource (209 p.)Description based upon print version of record.1-86134-928-9 Cover; THE NEW BUREAUCRACY; Contents; Acknowledgements; 1. Introduction; 2. Quality assurance as a new occupation; 3. Professionals and quality; 4. Audit and inspection; 5. Organisations and accountability; 6. The problem of red tape; 7. Critical responses; 8. Conclusion: learning to live with regulation; References; IndexAnnotationThere has already been much discussion and critique of the New Public Management, and the impact of auditing and inspection on professional work in schools, hospitals, local government and the police. This study, by a qualitative sociologist, uses interpretive methods to examine this new form of regulation from the inside. Based on interviews with inspectors, quality assurance managers, and auditors, as well as with professionals struggling with red tape, it offers a critical and insightful account of organisational change. the author includes vivid accounts of how quality assurance procedures and systems work in practice, conveying a sense of what is practically involved in the work of counting, measuring and managing quality, and the everyday frustrations of professionals dealing with ever-increasing amounts of paper work and red tape. This book should be essential reading for anyone concerned about the rise of this new bureaucracy and the contemporary state of the professions. It is intended to support courses on quality assurance and the New Public Management in public administration and management. It also provides an accessible introduction for students in socio-legal studies, sociology and social policy about the effects of neo-liberalism on public sector work.Technology & EngineeringQuality ControlQuality AssuranceElectronic books. Technology & EngineeringQuality Control.Quality Assurance.320.6352.357Travers Max145781MdBmJHUPMdBmJHUPBOOK9910458129803321The New Bureaucracy1961425UNINA