02261nam 2200673 a 450 991045773840332120200520144314.01-283-31957-897866133195790-8144-1716-7(CKB)2550000000049565(EBL)782022(OCoLC)756484277(SSID)ssj0000535628(PQKBManifestationID)12196734(PQKBTitleCode)TC0000535628(PQKBWorkID)10522417(PQKB)10144025(MiAaPQ)EBC782022(CaSebORM)9780814417157(Au-PeEL)EBL782022(CaPaEBR)ebr10500275(CaONFJC)MIL331957(OCoLC)760992508(EXLCZ)99255000000004956520110523d2012 uy 0engurcn|||||||||txtccrCustomer service management training 101[electronic resource] quick and easy techniques that get great results /Renée Evenson1st ed.New York American Management Associationc20121 online resource (306 p.)Includes index.0-8144-1715-9 Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence.Great customer service depends on great customer service MANAGEMENT.Customer servicesManagementExecutivesTraining ofTime managementLeadershipCommunication in managementElectronic books.Customer servicesManagement.ExecutivesTraining of.Time management.Leadership.Communication in management.658.3/1245Evenson Renee1951-863398MiAaPQMiAaPQMiAaPQBOOK9910457738403321Customer service management training 1012064571UNINA