04017oam 2200733I 450 991045730060332120200520144314.01-136-38225-91-136-38226-71-281-01426-597866110142610-08-049633-410.4324/9780080496337 (CKB)1000000000350486(EBL)297129(OCoLC)437182283(SSID)ssj0000197112(PQKBManifestationID)11172469(PQKBTitleCode)TC0000197112(PQKBWorkID)10154912(PQKB)10795753(MiAaPQ)EBC297129(Au-PeEL)EBL297129(CaPaEBR)ebr10180774(CaONFJC)MIL101426(OCoLC)166885517(EXLCZ)99100000000035048620180706d2003 uy 0engur|n|---|||||txtccrManaging relationships at work /[Dela Jenkins]4th ed.Oxford :Pergamon Flexible Learning,2003.1 online resource (125 p.)Superseries"Published for the Institute of Leadership & Management."Previous ed.: 1997.0-7506-5891-6 Front Cover; Managing Relationships at Work; Copyright Page; Contents; Workbook introduction; 1. ILM Super Series study links; 2. Links to ILM Qualifications; 3. Links to S/NVQs in Management; 4. Workbook objectives; 5. Activity planner; Session A: The importance of good relationships; 1. Introduction; 2. A definition of 'relationship'; 3. Formal and informal relationships within organizations; 4. External relationships; 5. Differences between people - the effects on relationship building; 6. Relationships and organizational culture; 7. Summary; Session B: Building a positive environment1. Introduction2. Groups and teams; 3. Behaviour breeds behaviour; 4. Personal qualities; 5. Interpersonal skills; 6. Emotional intelligence; 7. Developing a culture of trust; 8. Confidentiality; 9. Choosing your leadership style; 10. Summary; Session C: How to get the result you want; 1. Introduction; 2. Instructing; 3. Influencing; 4. Persuading; 5. Negotiating; 6. Summary; Session D: Managing conflict; 1. Introduction; 2. The value of personal power; 3. Causes of conflict; 4. Resolving conflict situations; 5. The 4-step model for resolving conflict; 6. Achieving a win-win situation7. SummaryPerformance checks; 1. Quick quiz; 2. Workbook assessment; 3. Work-based assignment; Reflect and review; 1. Reflect and review; 2. Action plan; 3. Extensions; 4. Answers to self-assessment questions; 5. Answers to activities; 6. Answers to the quick quiz; 7. CertificateWith forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development.Superseries (Institute of Leadership & Management (Great Britain))Interpersonal relationsProblems, exercises, etcLeadershipProblems, exercises, etcTeams in the workplaceProblems, exercises, etcElectronic books.Interpersonal relationsLeadershipTeams in the workplace650.13658.4/062Jenkins Dela.899122Institute of Leadership & Management (Great Britain)MiAaPQMiAaPQMiAaPQBOOK9910457300603321Managing relationships at work2008775UNINA