02436nam 2200589 a 450 991045723600332120200520144314.01-283-37636-997866133763670-309-21876-4(CKB)2550000000075269(EBL)3378907(SSID)ssj0000595472(PQKBManifestationID)11360688(PQKBTitleCode)TC0000595472(PQKBWorkID)10557772(PQKB)11049847(MiAaPQ)EBC3378907(Au-PeEL)EBL3378907(CaPaEBR)ebr10520717(CaONFJC)MIL337636(OCoLC)923284757(EXLCZ)99255000000007526920120114d2011 uy 0engurcn|||||||||txtccrAn interim report on NASA's draft space technology roadmap[electronic resource] /National Research Council of the National AcademiesWashington, D.C. National Academies Press20111 online resource (80 p.)"Steering Committee for the NASA Technology Roadmaps, Aeronautics and Space Engineering Board, Division on Engineering and Physical Sciences."0-309-21875-6 Includes bibliographical references.""Front Matter""; ""Preface""; ""Acknowledgment of Reviewers""; ""Contents""; ""Executive Summary""; ""1 Introduction""; ""2 Observations""; ""3 Roadmap Gaps and Structure""; ""4 Looking Ahead""; ""Appendixes""; ""Appendix A: Statement of Task""; ""Appendix B: Workshops and Public Input""; ""Appendix C: Revised Technology Area Breakdown Structure""; ""Appendix D: Acronyms""AstronauticsUnited StatesAeronauticsUnited StatesElectronic books.AstronauticsAeronautics629.40973National Research Council (U.S.).Steering Committee for the NASA Technology Roadmaps.National Research Council (U.S.).Aeronautics and Space Engineering Board.National Research Council (U.S.).Division on Engineering and Physical Sciences.MiAaPQMiAaPQMiAaPQBOOK9910457236003321An interim report on NASA's draft space technology roadmap2159456UNINA03569nam 22004093 450 991080988230332120230629224707.0(CKB)4940000000610608(MiAaPQ)EBC6717004(Au-PeEL)EBL6717004(OCoLC)1267764497(EXLCZ)99494000000061060820211214d2021 uy 0engurcnu||||||||txtrdacontentcrdamediacrrdacarrierITIL 4London :The Stationery Office Ltd,2021.©2021.1 online resource (80 pages)0-11-331802-2 Intro -- Copyright Page -- Contents -- Foreword -- Acknowledgements -- About this guide -- 1. Introduction -- 2. Customer journeys -- 2.1: Co-creating service value through customer journeys -- 2.2: Designing and improving customer journeys -- 3. Step 1: Explore - understand markets and stakeholders -- 3.1: Customer needs and impacting factors -- 3.2: Identifying service providers and value propositions -- 3.3: Market characteristics -- 3.4: Marketing activities and techniques -- 4. Step 2: Engage - foster relationships -- 4.1: Communication and collaboration -- 4.2: Service relationship types -- 4.3: Customer relationships and engagement -- 4.4: Relationship management practice -- 4.5: Supplier management practice -- 5. Step 3: Offer - shape demand and service offerings -- 5.1: Managing demand and opportunities -- 5.2: Specifying and managing customer requirements -- 5.3: Designing digital services -- 5.4: Selling and obtaining services -- 5.5: Business analysis practice -- 6. Step 4: Agree - align expectations and agree service -- 6.1: Plan for value co-creation -- 6.2: Negotiate and agree service levels -- 6.3: Service level management practice -- 7. Step 5: Onboard - get on board or leave the journey -- 7.1: Planning onboarding -- 7.2: Fostering user relationships -- 7.3: User engagement and delivery channels -- 7.4: Enabling users for service -- 7.5: Elevating mutual capabilities -- 7.6: Offboarding -- 7.7: Service catalogue management practice -- 7.8: Service desk practice -- 8. Step 6: Co-create - provide and consume -- 8.1: A service mindset -- 8.2: Provisioning user services -- 8.3: Requesting services -- 8.4: Triaging requests -- 8.5: Customer and user feedback -- 8.6: User communities -- 8.7: Service request management practice -- 9. Step 7: Realize - capture value and improve -- 9.1: Realizing service value.9.2: Tracking service value -- 9.3: Assessing and reporting service value -- 9.4: Evaluating service value -- 9.5: Realizing value for the service provider -- 9.6: Portfolio management practice -- 10. Taking the DSV examination -- 10.1: Purpose of the ITIL 4 DSV qualification -- 10.2: Examination overview -- 10.3: Question type examples -- 10.4: Examination modalities -- 11. The ITIL 4 certification scheme -- 11.1: ITIL Foundation -- 11.2: ITIL Managing Professional stream -- 11.3: ITIL Strategic Leader stream -- 11.4: ITIL Master -- 11.5: ITIL and the T-shaped individual -- 12. ITIL 4: Drive Stakeholder Value syllabus -- References -- Further information.ITIL 4Electronic data processing personnelElectronic data processing personnel.004.068Limited AXELOS1602139MiAaPQMiAaPQMiAaPQBOOK9910809882303321ITIL® 43955596UNINA