01604nam 2200517Ia 450 991045638940332120200520144314.00-313-38603-X(CKB)2550000000019631(OCoLC)707718123(CaPaEBR)ebrary10448462(SSID)ssj0000479190(PQKBManifestationID)12172516(PQKBTitleCode)TC0000479190(PQKBWorkID)10441080(PQKB)11397591(MiAaPQ)EBC801152(Au-PeEL)EBL801152(CaPaEBR)ebr10448462(EXLCZ)99255000000001963120100315d2010 uy 0engurcn|||||||||txtccrAmerica's service meltdown[electronic resource] restoring service excellence in the age of the customer /Raul PupoSanta Barbara, Calif. Praeger/ABC-CLIOc20101 online resource (193 p.) Bibliographic Level Mode of Issuance: Monograph0-313-38602-1 Includes bibliographical references (p. [155]-160) and index.Customer servicesUnited StatesCustomer relationsUnited StatesElectronic books.Customer servicesCustomer relations658.8/12Pupo Raul994868MiAaPQMiAaPQMiAaPQBOOK9910456389403321America's service meltdown2278982UNINA