03603oam 2200685I 450 991045552070332120210831221341.01-315-61624-61-317-03361-21-317-03360-41-282-24334-997866122433490-7546-9349-X10.1201/9781315616247(CKB)1000000000762197(EBL)438714(OCoLC)432428967(SSID)ssj0000295674(PQKBManifestationID)11229263(PQKBTitleCode)TC0000295674(PQKBWorkID)10335752(PQKB)10877991(MiAaPQ)EBC438714(Au-PeEL)EBL438714(CaPaEBR)ebr10303007(CaONFJC)MIL224334(OCoLC)1014375672(EXLCZ)99100000000076219720180706d2017 uy 0engur|n|---|||||txtccrThe ETTO Principle: Efficiency-Thoroughness Trade-Off Why Things That Go Right Sometimes Go WrongFirst edition.Boca Raton, FL :CRC Press,2017.1 online resource (163 p.)Includes index.0-7546-7677-3 0-7546-7678-1 Cover; Contents; List of Figures; List of Tables; Prologue; 1: The Need to Understand Why Things Go Wrong; 2: From Rationality to ETTOing; 3: Explaining Human Irrationality; 4: Efficiency-Thoroughness Trade-Off in Practice; 5: The Usefulness of Performance Variability; 6: ETTOs of the Past; 7: ETTOs of the Future; Epilogue; Subject Index"Accident investigation and risk assessment have for decades focused on the human factor, particularly 'human error'. Countless books and papers have been written about how to identify, classify, eliminate, prevent and compensate for it. This bias towards the study of performance failures, leads to a neglect of normal or 'error-free' performance and the assumption that as failures and successes have different origins there is little to be gained from studying them together. Erik Hollnagel believes this assumption is false and that safety cannot be attained only by eliminating risks and failures. The ETTO Principle looks at the common trait of people at work to adjust what they do to match the conditions - to what has happened, to what happens, and to what may happen. It proposes that this efficiency-thoroughness trade-off (ETTO) - usually sacrificing thoroughness for efficiency - is normal. While in some cases the adjustments may lead to adverse outcomes, these are due to the very same processes that produce successes, rather than to errors and malfunctions. The ETTO Principle removes the need for specialised theories and models of failure and 'human error' and offers a viable basis for effective and just approaches to both reactive and proactive safety management."--Provided by publisher.Performance technologyPerformancePsychological aspectsIndustrial accidentsElectronic books.Performance technology.PerformancePsychological aspects.Industrial accidents.658.3658.3/14658.314Hollnagel Erik1941-850318FlBoTFGFlBoTFGBOOK9910455520703321The ETTO Principle: Efficiency-Thoroughness Trade-Off2467400UNINA