02911nam 2200685 a 450 991045461870332120200520144314.01-283-40348-X97866134034833-598-44028-610.1515/9783598440281(CKB)1000000000698047(EBL)370720(OCoLC)319958722(SSID)ssj0000199993(PQKBManifestationID)11204131(PQKBTitleCode)TC0000199993(PQKBWorkID)10219684(PQKB)11321448(MiAaPQ)EBC370720(WaSeSS)IndRDA00056157(DE-B1597)33246(OCoLC)979739116(DE-B1597)9783598440281(Au-PeEL)EBL370720(CaPaEBR)ebr10256696(CaONFJC)MIL340348(EXLCZ)99100000000069804720071101d2007 uy 0engur|||||||||||txtccrMeasuring quality[electronic resource] performance measurement in libraries /Roswitha Poll, Peter te Boekhorst2nd rev. ed.München K.G. Saur20071 online resource (272 pages)IFLA publications,0344-6891 ;127Description based upon print version of record.3-598-22033-2 Includes bibliographical references (p. 263-267).Frontmatter --CONTENTS --PREFACE --1. The role of performance indicators in quality management --2. Indicators of impact or outcome --3. Overview of the indicators --4. Description of the indicators --5. List of indicators --BackmatterThe first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages.After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraryIFLA publications ;127.Academic librariesEvaluationPublic librariesEvaluationElectronic books.Academic librariesEvaluation.Public librariesEvaluation.027.7Poll Roswitha801777Boekhorst Peter te1957-801778MiAaPQMiAaPQMiAaPQBOOK9910454618703321Measuring quality2346142UNINA