03204nam 2200613Ia 450 991045435570332120200520144314.01-281-80617-X97866118061700-8261-1689-2(CKB)1000000000704970(EBL)423253(OCoLC)437109633(SSID)ssj0000106693(PQKBManifestationID)11127453(PQKBTitleCode)TC0000106693(PQKBWorkID)10110619(PQKB)11464674(MiAaPQ)EBC423253(Au-PeEL)EBL423253(CaPaEBR)ebr10265244(CaONFJC)MIL180617(EXLCZ)99100000000070497019990729d2000 uy 0engur|n|---|||||txtccrAssessing satisfaction in health and long term care[electronic resource] practical approaches to hearing the voices of consumers /Robert A. Applebaum, Jane K. Straker, Scott M. GeronNew York Springerc20001 online resource (153 p.)Description based upon print version of record.0-8261-1305-2 Includes bibliographical references (p. 129-135) and index.Contents; Acknowledgments; Part I: Examining Consumer Satisfaction: Context and Methods; 1 Why the Growing Interest in Consumer Satisfaction?; 2 Theory of Consumer Satisfaction; 3 Approaches to Measuring Consumer Satisfaction; 4 Implementing a Consumer Data Collection Strategy; Part II: Approaches to Measuring Consumer Satisfaction; 5 Measuring Consumer Satisfaction with In-Home Care; 6 Resident Satisfaction in Nursing Homes and Assisted Living; 7 Measuring Consumer Satisfaction with Health Care; 8 Using Consumer Survey Results: Completing the Quality CycleAppendix: Selected Internet Resources for Consumer Satisfaction EffortsReferences; Index; A; B; C; D; E; F; G; H; I; J; L; M; N; O; P; Q; R; S; T; V; WDrawing from their own research, the authors have created a book that answers the much asked questions about how to access the satisfaction of health and long-term care recipients successfully. Designed to be practical in its application, the book includes many examples of questions and approaches used to access consumer satisfaction. Part 1 provides an overview, in which the authors discuss theories, approaches to measuring consumer satisfaction, and how to implement a consumer data collection strategy. Part II focuses on a broad range of specific areas or settings for assessment including inPatient satisfactionMedical careEvaluationElectronic books.Patient satisfaction.Medical careEvaluation.362.1Applebaum Robert1040416Geron Scott1952-1040417Straker Jane K1040418MiAaPQMiAaPQMiAaPQBOOK9910454355703321Assessing satisfaction in health and long term care2463233UNINA