04744nam 2200673Ia 450 991045389550332120200520144314.01-281-86591-597866118659171-84816-130-1(CKB)1000000000537726(EBL)1679627(OCoLC)879023798(SSID)ssj0000244412(PQKBManifestationID)11188950(PQKBTitleCode)TC0000244412(PQKBWorkID)10164496(PQKB)11503744(MiAaPQ)EBC1679627(WSP)0000P294(Au-PeEL)EBL1679627(CaPaEBR)ebr10255866(CaONFJC)MIL186591(EXLCZ)99100000000053772620040114d2003 uy 0engur|n|---|||||txtccrService innovation[electronic resource] organizational responses to technological opportunities & market imperatives /editors, Joe Tidd, Frank M. HullLondon Imperial College Pressc20031 online resource (453 p.)Series on technology management ;v. 9Description based upon print version of record.1-86094-367-5 Includes bibliographical references (p. 391-427) and index.Contents ; List of Contributors ; Introduction ; Part I Conceptual and Analytical Frameworks for Service Innovation ; 1 Managing Service Innovation: Variations of Best Practice ; 2 Organizing Innovation in Services ; 3 Getting ""Customer Lock On"" Through Innovation in Services4 Services and the Knowledge-Based Economy 5 Service Innovation: Aiming to Win ; Part II Sector and National Studies of Innovation in Services ; 6 The Organization of New Service Development in the USA and UK7 Effects of Innovation in Standardised Customised and Bespoke Services: Evidence from Germany 8 Innovation in Healthcare Delivery ; 9 Product Development in Financial Services: Picking the Right Leader for Success ; 10 Of Barnacles and Banking: Innovation in Financial Services11 Innovation in Design Engineering and Project Management Services 12 Are Firms Moving ""Downstream"" into High-Value Services? ; Part III Applying Innovation Management Good Practice to Services ; 13 A Composite Framework of Product Development and Delivery Effectiveness in Services14 Product Development in Service Enterprises: Case Studies of Good Practice References ; Index In the most advanced service economies, services create up to three-quarters of the wealth and 85% of employment, and yet we know relatively little about managing innovation in this sector. The critical role of services, in the broadest sense, has long been recognized, but is still not well understood. Most research and management prescriptions have been based on the experience of manufacturing and high technology sectors. There is a clear need to distinguish which, if any, of what we know about managing innovation in manufacturing is applicable to services, what must be adapted, and what is Series on technology management ;v. 9.Customer servicesTechnological innovationsService industriesTechnological innovationsElectronic books.Customer servicesTechnological innovations.Service industriesTechnological innovations.338.4Hull Frank M86688Tidd Joseph1960-144924MiAaPQMiAaPQMiAaPQBOOK9910453895503321Service innovation2024476UNINA