01994nam 2200589 a 450 991045372010332120200520144314.01-281-78779-5978661178779090-485-0473-2(CKB)1000000000553545(EBL)420066(OCoLC)476251430(SSID)ssj0000295047(PQKBManifestationID)11255624(PQKBTitleCode)TC0000295047(PQKBWorkID)10312332(PQKB)10953634(MiAaPQ)EBC420066(Au-PeEL)EBL420066(CaPaEBR)ebr10302776(CaONFJC)MIL178779(EXLCZ)99100000000055354520091014d2007 uy 0engur|n|---|||||txtccrObserving and registering emotional satisfaction of customer contacts[electronic resource] for customer satisfaction & loyalty /Hüseyin GüngörAmsterdam Vossiuspers UvAc20071 online resource (191 p.)Description based upon print version of record.90-5629-466-0 Includes bibliographical references.pt. 1. Conceptual model, literature review and research questions -- pt. 2. ESCC surveys & results.Investigation of the emotional aspects of customer satisfaction and on the Emotional Satisfaction of Customer Contacts (ESCC) in particularCall centersCustomer relationsElectronic books.Call centers.Customer relations.658.8/12658.812Güngör Hüseyin912023MiAaPQMiAaPQMiAaPQBOOK9910453720103321Observing and registering emotional satisfaction of customer contacts2042173UNINA