01615nam 2200541 450 991045298150332120200520144314.0600-00-4894-7(CKB)2550000001101287(EBL)3002634(SSID)ssj0000887017(PQKBManifestationID)12400242(PQKBTitleCode)TC0000887017(PQKBWorkID)10838931(PQKB)10953199(MiAaPQ)EBC3002634(Au-PeEL)EBL3002634(CaPaEBR)ebr10929596(OCoLC)893681491(EXLCZ)99255000000110128720090615d2009 uy| 0engur|n|---|||||txtccrBeyond the ultimate question a systematic approach to improve customer loyalty /Bob E. HayesMilwaukee, Wisconsin :ASQ Quality Press,2009.1 online resource (432 p.)Description based upon print version of record.0-87389-772-2 Includes bibliographical references and index.Customer loyaltyConsumer satisfactionCustomer servicesElectronic books.Customer loyalty.Consumer satisfaction.Customer services.658.8/343Hayes Bob E.1963-144998MiAaPQMiAaPQMiAaPQBOOK9910452981503321Beyond the ultimate question2109343UNINA